Mateusz Maszczynski is a serving international flight attendant with experience…
We’ve all got our own ideas of what makes a good flight attendant – for me, I think someone who can bring their own personality in bucket loads really sets your average flight attendant apart from a good flight attendant. But what do the crew at American Airlines think makes a really good flight attendant?
The popular AAStews Instagram page recently asked that very question of its 20,000 members – many of whom are serving flight attendants at American Airlines. And there was one answer that really stood out… Patience!
I’ve got to agree with that sentiment – no matter how much of a people person you think you are, there are going to situations or interactions that are really going to require a lot of patience. And let’s be honest – that’s not a quality that everyone possesses.
There were also some other really important qualities that cropped up again and again:
- and Compassion
I also think other qualities that were mentioned like having lots of stamina, being resourceful and adaptable to change are definitely good points that every flight attendant needs to have.
I’d also say that all of these qualities are the things you need to prove you possess in or CV or resume. These are the qualities that cabin crew recruiters are looking for in new hires and it’s so vitally important to provide tangible examples of how you have demonstrated these qualities.
Simply saying you possess these qualities just won’t cut it – what did you actually do in a real-life situation that shows off these qualities. For example, I meet a lot of flight attendants who completely lack empathy – they fail to put themselves in the shoes of the passenger and struggle to understand why they are upset or annoyed. Having the ability to listen and feel what someone else is experiencing is the best way to actually help and make that person feel better.
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There are flight attendants, then there are GOOD flight attendants. What does it take to be a good flight attendant? A few days ago I posted that very question to my story. Coming in at an overwhelming first place was the answer, PATIENCE. 😇. After that the answers were evenly answered with flexibility/adaptability…compassion/empathy and friendly/kind. . Now I’ll interject with my own opinion (🤓) . Let’s face it, you have to be a “people person”. If you are not, you probably aren’t very happy doing this job. (Or you only bid galley 😛). Being a flight attendant is all about the people in those seats. The customer! Also I think it’s REALLY important to work well with others. Crew coordination is paramount whether it be orchestrating a full 787 dinner service between 10 flight attendants or responding to a medical emergency. Someone answered that you should have thick skin and I agree 100%. You put on that professional face, and you move ON! (Then debrief in the galley 🤣) Feel free to add to this list and if you haven’t already, go check out all of the answers posted a bit ago on my story. Go on! Click on those little circles below the page description and hold down to read! . Thanks so much to @rishdiculousness For providing me with this pic …kiddie wings for all ages!
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Don’t think any of these qualities aren’t important. Delta Air Lines says fewer than 1% of applicants are successful in being offered a job as a flight attendant so you need to think about every opportunity to make your resume stand out.
And that doesn’t mean using bright colours or bold fonts on your resume – strong real-life examples are what will make you stand out from the crowd.
Mateusz Maszczynski is a serving international flight attendant with experience at a major Middle East and European airline. Mateusz is passionate about the aviation industry and helping aspiring flight attendants achieve their dreams. Cabin crew recruitment can be tough, ultra-competitive and just a little bit confusing - Mateusz has been there and done that. He's got the low down on what really works.