Mateusz Maszczynski is a serving international flight attendant with experience…
American Airlines gate agents reportedly told a two-time cancer survivor to cover a sweater celebrating her recovery before allowing her to board a flight. The sweater in question boldly exclaimed: ‘F**K Cancer’ which falls foul of American’s dress code policy for inappropriate language – no matter how well-intentioned the sweatshirt was meant to be.
Roslyn Singleton of North Carolina said the incident left her feeling humiliated after a gate agent pointed at her top while she was stood in line and waiting to board a recent American Airlines flight.
“I don’t love cancer,” Singleton told WSOC-TV. “I don’t respect it, and my sweatshirt gave my exact sentiments on something that has tried to kill me twice.”
The cancer survivor said she was made to cover up the message but even then a second American Airlines staff member reprimanded her for her choice of clothing.
In a statement, a spokesperson for the Dallas Forth Worth-based airline said the dress code policy prohibits “clothing that displays offensive statements and inappropriate language from being worn on board.”
According to WSOC-TV, a spokesperson said that the airline should have handled this particular incident differently.
“In this instance, our team should have taken the broader context of the message displayed on the customer’s shirt into consideration when explaining our policies,” an emailed statement explained.
“Our team is reaching out to learn more about Ms. Singleton’s experience, apologize and reaffirm our support for efforts to fight cancer.”
American Airlines has a partnership with Stand Up To Cancer which has helped to raise well over $8 million for cancer research. Every October, American employees are allowed to wear pink for breast cancer awareness month.
Photo Credit: GagliardiPhotography / Shutterstock.com
Mateusz Maszczynski is a serving international flight attendant with experience at a major Middle East and European airline. Mateusz is passionate about the aviation industry and helping aspiring flight attendants achieve their dreams. Cabin crew recruitment can be tough, ultra-competitive and just a little bit confusing - Mateusz has been there and done that. He's got the low down on what really works.