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Delta Air Faces Multi-Million-Dollar Fine After Hundreds of Passengers Were Left Trapped On Planes at Atlanta Hartsfield On Friday

Delta Air Faces Multi-Million-Dollar Fine After Hundreds of Passengers Were Left Trapped On Planes at Atlanta Hartsfield On Friday

a plane taking off from a runway

Delta Air Lines could face a massive multi-million-dollar fine after its operations were thrown into chaos on Friday night and into Saturday morning when a hail storm and strong winds forced the temporary evacuation of the control tower at its main hub at Atlanta Hartsfield International Airport (ATL).

The disruption was so bad that the Federal Aviation Administration (FAA) issued a complete ground stop at what is normally the busiest airport in the United States. Hours after the storm, however, the ground stop for Delta remained in effect at the carrier’s request as its operations went into meltdown.

If you are/were stuck in ATL…
by u/JBR409 in delta

The National Weather Service had predicted isolated showers and thunderstorms in the Atlanta metro area, but while the NAS said it wasn’t expecting “severe” weather, nickel-sized hail, frequent lightning, and very strong, gusty winds led air traffic controllers in the ATL tower to evacuate as the storm front passed.

In the hours that passed, hundreds of passengers reported being trapped on Delta planes stuck on the tarmac at Atlanta Hartsfield.

In one case, a passenger reported being stuck on a plane for 11 hours, while many others reported being trapped on planes for three to five hours.

“The problem isn’t that it hailed for 10 minutes, 10 hours ago. It’s that airport ops and delta ops have woefully dropped the ball on handling the aftermath,” one passenger wrote on the popular social media platform Reddit.

“There are no ramp workers to move planes, no agents at the desks, no jetway drivers to actually let people out of the planes even once a gate finally opens up,” the person added.

“There are planes sitting empty at almost every single gate because everyone’s connecting flights were delayed or canceled, but no ramp workers to tug them away and make room for new planes.”

This particular passenger had departed on a two-hour flight to ATL at 5 pm on Friday, but at 6 am on Saturday, the passenger and everyone else on board were still trapped on the plane.

Another passenger departed New York JFK at around midnight and was then stuck on the tarmac at ATL for at least four hours. “I’ve now been on the plane for a total of 8 hours…I wish they had just cancelled our flight,” the passenger wrote.

U.S. law requires airlines to have contingency plans in place for lengthy tarmac delays, and in most cases, airlines are required to allow passengers the opportunity to deplane once the delay has hit a certain length.

In the case of domestic flights, passengers must be given the opportunity to deplane after a tarmac delay of three hours or more, and for international flights, a tarmac delay of four hours should trigger the opportunity for passengers to deplane.

The only exception to this rule is if the airline can prove that allowing passengers to deplane would jeopardize safety or security or if air traffic control tells the pilot that deplaning passengers would significantly disrupt airport operations.

In 2023, American Airlines was slapped with a record $4.1 million fine for trapping hundreds of passengers on heavily delayed airplanes at its Dallas Fort Worth hub due to severe weather.

This particular fine didn’t, however, cover one isolated incident but 43 cases investigated by the DOT’s Office of Aviation Consumer Protection over a four-year time span between 2018 and 2021.

Due to the size of the hail that fell over Atlanta, there are reports that Delta is also struggling to clear planes to fly because engineers first have to inspect the planes to ensure they haven’t been damaged.

In 2024, Canadian airline WestJet was forced to ground 10% of its entire airplane fleet when 16 planes sustained ‘significant’ damage after a severe hailstorm struck Calgary Airport.

And last June, Delta temporarily grounded around 100 planes for emergency inspections after another severe hailstorm swept across Atlanta. Remarkably, on that occasion, Delta was able to inspect all of the planes in a single night and had them back in operation the following morning.

Delta is yet to publish a travel advisory for the current mess at ATL.

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