United Airlines is currently in the midst of a huge project to design and roll out new uniforms for 70,000 employees around the world.  Work started on the project in 2017 with designer Tracy Reese, men’s outfitters Brooks Brothers and…

The humble airline safety video has been well and truly commercialised… It’s a trend that’s been slowly growing over the last few years but this latest effort from Chicago-based United Airlines is possibly the most blatant, or at the very…

Just over a week ago, American Airlines had to deny rumors that flight attendants would soon be expected to clean planes in between flights.  Unlike low-cost airlines where the practice is common place, legacy carriers normally have dedicated cleaning teams…

We finally have a date for United’s big reveal of its brand new aircraft livery.  Expect evolution of the current brand it acquired in the merger with Continental rather than a revolution that starts from scratch.  But whatever you do,…

Along with some pretty serious weather events that have hampered United’s operations at its hubs in Chicago and Denver earlier this year, the airline has also blamed the worldwide grounding of Boeing 737MAX aircraft for missing this quarter’s operational performance…

There’s no such thing as bad publicity, right?  Try telling that to Oscar Munoz, the chief executive of United Airlines who presided over one of the biggest PR gaffes in living history.  The now infamous beating of Dr David Dao…

United Airlines says it will take a “zero tolerance” approach to accusations that some flight attendants are swapping trips with their colleagues in return for cash and other payments.  While flight attendants at many airlines around the world are allowed…

Commonsense has prevailed – Selene Saavedra Roman, a 28-year old flight attendant working for regional airline Mesa Air has been released by Immigration and Customs Enforcement (ICE) after a public backlash against her detention gained worldwide media attention.  Roman’s lawyer…

UPDATE: Selene Saavedra Roman has now been freed – more details here. A Texan flight attendant who had been flying for little more than a month has been detained by U.S. Immigration and Customs Enforcement (ICE) after her first trip…

An Australian woman faces the prospect of spending the next 21-years in a U.S. jail after being found guilty of drunkenly assaulting a flight attendant on United Airlines flight UA99 from Melbourne to Los Angeles International Airport on 21st January…

To mark Women’s History Month, United Airlines has launched what it calls a “first-of-its-kind contest” to find two female artists for a very special artwork that will adorn a unique canvas – a Boeing 757 aircraft.  United says it wanted…

Last week, United Airlines unveiled the first official look of what will soon be the airline’s brand new uniform for thousands of front line staff around the world.  The reaction to the pictures that the Chicago-based airline shared on its…

Chicago-based United Airlines has at last publicly revealed the first designs of its eagerly awaited new uniform which covers all work groups from flight attendants, pilots and airport customer service agents to engineers, baggage handlers and even a special Aloha…

United’s flight attendants took to airport concourses around the world yesterday with a simple message – they work for an airline, not a hedge fund.  Waving bright yellow placards that read “Staffing cuts affect safety and service” and “Fewer jobs,…

A couple of weeks ago, we learned that Chicago-based United Airlines planned to cut the number of flight attendants on certain long-haul international flights – with its Polaris business class cabin set to be worst affected.  Staffers understandably weren’t best…

In the latest sign of discontent amongst United’s own flight attendants, the airline is facing potentially crippling strike action in the run-up to Thanksgiving and the Christmas holiday period.  On Thursday, flight attendants at United Express authorized strike action after…

In a leaked memo from United’s head of In-Flight Services, John Slater the airline has announced plans to reduce the number of flight attendants “on certain international widebody flights” from February 2019.  Slater told staffers the decision had been made…

In the past few weeks, I’ve written a couple of times about the pressure China’s aviation authorities have been placing on international airlines to comply with the so-called ‘One China Policy’.  Specifically, the Civil Aviation Administration of China (CAAC) placed…

If you’re a regular American Airlines flyer or even a flight attendant, then you might not think there’s anything out of the ordinary about in-flight credit card sales pitches.  American has been incentivising its flight attendants to sign-up passengers for…

By now, hundreds of thousands of people around the world have seen (and laughed at) the hilarious video of an airplane passenger attempting to fit his bag into an overhead locker.  Filmed by a fellow passenger, the man haplessly struggles…

As any seasoned flight attendant could testify, you can spend an entire flight building a relationship (and sharing your life story) with a fellow crew member only for them to disappear at the end of the workday without even saying…

Whether warranted or not, a number of major U.S.-based airlines have, in the past, garnered a pretty fearsome reputation for providing a service that leaves a lot to be desired.  Many of the complaints are often levelled against flight attendants…

It may have been nearly eight years since U.S.-based airlines United and Continental agreed to merge into a single carrier but the mega-airline is still in the process of finalising some of the work agreements of legacy employees.  And now,…

Last year, United Airlines announced it would start developing new uniforms for its 70,000+ uniformed employees.  The airline said it would partner with Brooks Brothers and Tracy Reese to create a new look for its flight attendants and customer service…

Republican Senator, John Kennedy has said he will file a bill on Thursday that will prevent airlines from putting animals in overhead bins following the death of a dog onboard a United Airlines flight.  In a letter to the airline’s…

Chicago-based United Airlines has a way of infuriating both its customers and its own employees.  The airline is still recovering from the infamous #dragging incident in which Dr David Dao was hauled off an overbooked United Airlines flight in order…

The date has finally been set – Flight attendants at United Airlines are to start using new designer carry-on cases by TUMI from March 16 after a delay in issuing the luggage saw the date pushed back from the start…

A United Airlines flight en route from San Francisco to Honolulu had to declare a mid-air emergency yesterday afternoon after one of the engine covers, or cowlings as they’re otherwise known, sheared off mid-flight. The drama unfolded on flight UA1175…

We always knew flight attendants were Superheroes and now United Airlines is celebrating that fact… kind of! As the official airline for Team USA at this years Olympic and Paralympic Winter Games in South Korea, United Airlines has released a…

As United Airline becomes the latest airline to finally wave goodbye to its iconic Boeing 747-400, the Association of Flight Attendants (AFA) salutes the much-loved aircraft with an emotional farewell.  And while we’ll all remember the affectionately nicknamed ‘Jumbo jet’…

United Airlines has just launched a brand new in-flight safety video building on its current ‘Safety is Global’ themed safety briefings.  The third video in the series takes the action out of the aircraft and on a magical journey around…

For several months, there has been a rumour circulating that United Airlines was going to partner with designer luggage maker, TUMI to supply all of its 24,000 flight attendants with new suitcases.  Finally, the speculation has ended with confirmation from…