American Airlines

Man Sues American Airlines for $161,000 Alleging Flight Attendant Punched Him in Face Repeatedly

Gregory Lagana of New Jersey has accused an American Airlines flight attendant of “repeatedly” punching him in the face and back during a recent flight from Aruba to Philadelphia and is now suing the airline for $161,000 in damages.  Lagana…

Is American Airlines Including Customer Complaints in New Points-Based Performance Program?

Since October, American Airlines has been running a controversial ‘Flight Attendant Attendance and Performance Program‘ that one staff association says has “disrespected” its members and ushered in a new low in the relationship between management and flight attendants.  The program…

The Irritating Lawsuit American Airlines Tried to Have Thrown Out… And Failed

You may well have seen that American Airlines is currently field testing a new uniform – barely two years after a worldwide rollout of the airline’s current uniform that left as many as 7,000 employees suffering adverse medical reactions to…

American’s Flight Attendants Help Make a Very Special Trip for Family Members of Fallen Service Members

Flight attendants at American Airlines volunteered to help mark a very special start to this year’s Snowball Express – an annual event now run by the Gary Sinise Foundation which saw some 1,722+ children of fallen service members, as well…

Flight Attendants at American Airlines are Preparing For Their Biggest Protest Since a Five-Day Strike in 1993

The symbolism couldn’t be clearer or more deliberate – a major flight attendant union that represents over 30,000 flight crew at American Airlines is due to hold one of the biggest protests the airline has ever seen on the same…

Airline Lobby Group Say’s U.S. Airlines ARE Adding More Jobs Amid Claims of Offshoring

A trade organization that represents the interests of U.S.-based airlines in Washington, including American Airlines, has claimed its members not only employ more American workers than a year ago but that U.S. aviation jobs are the highest they’ve been since…

American Airlines Accused of Hypocrisy as it Prepares to Send U.S.-Based Jobs Overseas

Over the last few years, the so-called Big Three U.S. airlines – that’s Delta, United and American Airlines – have orchestrated a high profile campaign against the expansion of Persian Gulf airlines like Emirates, Qatar Airways and to a lesser…

Did American Airlines Really Copy Delta’s ‘Passport Plum’? Yet Another Redesign is in the Works

When Delta Air Lines rolled out its new Zac Posen-designed uniform earlier this year, the Atlanta-based airline was at pains to highlight a bold new color palette they had chosen for the range of uniform items.  The deep hue of…

FIRST LOOK: American Airlines Reboots Flight Attendant Uniform – And The Color Is Not ‘Passport Plum’

American Airlines has released a first look image of its brand new flight attendant and customer service uniform which is set to be rolled out from next year into 2020.  The redesigned uniform is set to replace a design which…

Have You Ever Seen a Caped Superhero (AKA a Flight Attendant) On Your American Airlines Flight?

It’s pretty safe to say that the majority of international flight attendants have a pretty good gig – after all, they’re getting paid to travel the world.  And then there’s the ridiculously cheap First Class flight perks (as long as…

American Airlines Has Just Opened Flight Attendant Recruitment at Bases Across the United States

Here’s some pretty big recruitment news which has just dropped in the last 24-hours – American Airlines, which is by some measures the world’s largest passenger airline, has just reopened its recruitment process for trainee flight attendants to join its…

American Airlines Flight Attendants to Picket the Carriers Headquarters on Thursday 30th August

Last week, we reported on developments at the main flight attendants union which represents over 27,000 crew members at American Airlines.  After a series of disastrous policy implementations by the airline, the Association of Professional Flight Attendants (APFA) said it…

Could American Airlines Flight Attendants Go on Strike? Union Puts Members on “High Alert” Over Dispute with Airline

An ongoing dispute between American Airlines and the Association of Professional Flight Attendants (APFA) which represents over 27,000 flight attendants at one of the largest airlines in the world is showing potential to escalate to a whole new level.  In…

American Airlines Flight Attendants “Disrespected” by New Performance and Attendance Program

It may have been nearly five years since American Airlines and the former U.S. Airways merged to create the mega AMR Corporation (by some counts, the largest airline in the world) but integrating the two airlines has been a long…

TRAGIC: Dead Baby Found in Toilet of American Airlines Plane – Latest in String of Similar Incidents

A number of media outlets in the United States are reporting the heartbreaking news that cleaners onboard an American Airlines plane at La Guardia airport in Queens, New York found a dead baby in one of the plane’s lavatory’s this…

Flight Attendants at American Airlines Are Demanding Better Hotel Accommodation, Claim Airline Has Broken Rules

The Association of Professional Flight Attendants (APFA), an organisation which represents the 26,000+ flight attendants at American Airlines has filed grievance proceedings with the carrier over the hotel accommodation the company has been providing.  The union has accused American of…

Senior Flight Attendants at American Airlines Are Allegedly Selling Their Best Trips to Junior Colleagues for $200

Like at many airlines in the United States, flight attendants at American Airlines get better trips based on how long they’ve worked for the company – a process that some are now being accused of taking advantage of for financial…

VIDEO: Man Is Tasered On American Airlines Flight – Accused of Sexually Assaulting A Female Passenger

A dramatic video has surfaced of law enforcement officers from Miami Dade Police Department struggling to detain and arrest a disruptive passenger onboard an American Airlines flight.  Officers were forced to use a Taser on the man after physical restraint…

To Sue Or Not To Sue: Spat Emerges Between Rival Flight Attendant Unions at American Airlines

How do you deal with a crisis that has resulted in over 4,500 flight attendants at the world’s largest airline suffering from reactions such as hives, rashes and even breathing difficulties – all from the very uniform they’re expected to…

American Airlines To Be Sued For The New Uniform Scandal That’s Caused Reactions In 4,523 Flight Attendants

Over the last 12-months, we’ve dedicated a fair amount of space to write about the American Airlines new uniform scandal.  In case you’ve been living under a rock, American launched its first new uniform for 25 years in September 2016. …

Trouble Is Brewing Between American Airlines and Its Flight Attendant Union: “We Demand To Be Treated Professionally”

A heated dispute has broken out between the American Airlines and the union which represents the carrier’s 26,000 flight attendants, the Association of Professional Flight Attendants (APFA) over the airline’s preferential bidding system.  In a memo sent by Nena Martin,…

American Airlines is Going to Reboot its Flight Attendant Uniform Next Year- This Time in ‘Parisian Night’

There’s been a fair number of column inches devoted to the new American Airlines uniform since it launched in September 2016.  Unfortunately for American, the vast majority of that press coverage hasn’t been particularly favourable because the new uniform was…

Learn From the Pro’s: Here’s How American Airlines Chooses the Perfect Hotel Rooms for its Flight Attendants

Road warriors and frequent flyers might think they know how to choose the perfect hotel room but even the most hardened of business traveller might be able to learn something from the efforts of the Hotel Contract team at American…

American Airlines Responds to NTSB Recommendation to Better Flight Attendant Training

American Airlines has responded to a list of safety recommendations made by the National Transport Safety Board to better it’s flight attendant training..  On October 28th, 2016 American flight 383 was taking off from Chicago O’Hare International for it’s 2…

Passengers Behaving Badly: Were AA Flight Attendants Right to React the Way They Did in This Bizarre Incident?

Details have emerged of the latest incident of a passenger behaving very badly – in this case, a flight attendant was left bleeding when a passenger bit her arm after charging towards the cockpit.  And all while the plane was…

In-fight Yoga: Worth Passenger Shaming or Promoting? Instagram Star Gets Kicked Off American Airlines Flight

A couple of days ago, world-famous fitness guru, Jen Selter was kicked off an American Airlines plane for trying to stand up and stretch in the aisle.  The model who has over 11 million followers on Instagram was apparently escorted…

American Airlines Finally Selects a New Supplier for its Controversial, “Reaction” Causing Uniform

Will American Airlines soon be able to finally draw a line under its new uniform debacle?  In September 2016, American rolled out its first new uniform in 25 years to over 70,000 staff worldwide – soon after, employees started to…

Flight Attendant Union Isn’t Impressed With $1,000 One-Time Bonus for American and Southwest Workers

Last month, President Donald Trump secured his biggest legislative win to date – managing to get a major tax reform programme passed into law.  The controversial reforms will see big corporations benefiting the most with the tax rate for some…

American and Southwest Flight Attendants to Receive $1,000 Cash Bonuses to “Celebrate” Tax Reform Legislation

January isn’t generally the happiest time of year for people in the Northern Hemisphere.  For many, the short cold days are only made worse by the fact that budgets have been blown from the excesses of Christmas and New Year…

American Airlines is Facing a “Critical” Flight Attendant Shortage: Implements Extreme Measures

The union which represents over 26,000 American Airlines flight attendants has warned of a “critical” staffing shortage at all of its bases with the exception of Raleigh-Durham airport.  The situation has now got so bad that the airline has implemented…

U.S. Airlines Are Some of the Best Places to Work for LGBTQ Equality – American Airlines Leads the Pack

Did you know that in the United States, there’s no Federal law that protects LGBTQ employees from being discriminated against by their employers?  Even at a more local level, there are 28 States that don’t have any law’s that protect…

American Airlines Agrees to Increase Number of Crew on Flagship 787-9 Dreamliner Due to “Extra Workload”

It’s a state-of-the-art aircraft which draws rave reviews from passengers for the many improvements it makes to the in-flight experience – The Boeing 787 Dreamliner offers a quieter cabin, higher humidity levels and LED mood lighting to combat jetlag, as…

American Airlines Responds to Claims Flight Attendants and Other Staffers Discriminate Against African-Americans

American Airlines chief executive, Doug Parker has hit back at accusations made against the airline by a civil rights group alleging a “corporate culture of racial insensitivity and possible racial bias” against African-Americans.  The charges were made by National Association…

How Old is Too Old to Work as Cabin Crew? That’s the Decision Cathay Pacific Flight Attendants Have to Make

How old is too old to work as a flight attendant? The old-fashioned view would have us believe working as cabin crew is a glamorous career reserved solely for younger adults – but surely that way of thinking is crusty,…

American Airlines Rescues Employees, Sends Help to Houston. Flight Attendant’s Union Presses AA for More Support

The full devastating effects of Hurricane Harvey are still being felt across Houston and the State of Texas with the Big Three U.S. airline’s playing a major role in relief efforts.  Harvey made landfall on August 25th and forced the…

It Turns Out That Candidates Actually Enjoy the Cabin Crew Recruitment Process: Here Are the Best Airline’s

The cabin crew recruitment process is notoriously difficult – you’ve got to jump through multiple hoops, take tests, pass assessments, take part in role plays and of course, ace the Final Interview.  On top of all of the that, the…

American Airlines Has a Critical Shortage of Flight Attendants: Invoking Special Work Rules

There’s every chance that the flight attendants on your next American Airlines flight might be slightly grumpier than usual.  The airline has been forced to invoke a special condition that could see flight attendants being forced to work on their…

News Roundup – 28th June 2017. A Summary of Airline News from the Past Week

British Airways is facing, even more, disruption as the biggest staff walkout since 2010 is set to get underway beginning Saturday 01st July.  The airline has already cancelled some flights in preparation for the expected disruption with a number of…

Video: Delta Air Lines Says Gulf Carriers Coming for American Jobs – Tells Employees to Fight for Their Future

The mailroom at Congress could be about to get very busy – Delta Air Lines is imploring its entire workforce of 80,000 employees plus their extended family and friends to write to their representative.  The airline is hoping its staff…

News Roundup – 20th June 2017. A Summary of Airline News from the Past Week

American Airlines has reacted to a furious customer backlash and abandoned plans to reduce seat pitch to just 29 inches in Economy Class on its new Boeing 737MAX jets.  Unlike British Airways who will push ahead with their plans to…

Pride In Flight: Big U.S. Airlines Show Support for LGBTQ Staff and Customers in June

President Trump might not be celebrating LGBT Pride this month but the Big Three U.S. airlines definitely are.  June, traditionally see’s Pride events held around the world to celebrate Lesbian, Gay, Bisexual and Transgender (LGBT) diversity.  It marks the Stonewall…

Dreaming of A Career in the Skies? American Airlines Reopens Flight Attendant Recruitment

American Airlines made a pretty exciting announcement today as it reopened Flight Attendant recruitment for its Cabin Crew team.  The job posting was made live at 9 am CST with no end date yet announced.  However, if previous recruitment drives…

American Airlines Hasn’t Seen End of New Uniform Crisis – Union Rejects Testing Agreement

The disastrous rollout of American Airline’s new uniform continues to upset some of the carrier’s 70,000 employees.  As you may remember, the new threads were distributed to staff last September – marking the first new uniform for longtime AA employees…

No, Passengers Don’t Hate Flight Attendants. It’s Time for Everyone to Calm Down

You could be mistaken for thinking that the whole travelling public had turned against their Flight Attendants.  The men and women who are there to keep you safe have suddenly become pariah figures.  It’s hardly surprising I suppose.  What with…

American Airlines Smashes Official Recommended Cabin Crew Pay as First Quarter Revenue Soars

A couple of weeks ago, things weren’t looking so good for Flights Attendants at the world’s largest airline, American Airlines.  The carrier intended to increase the base salary for its 25,500 flights by just 1.6%.  The controversial decision had been…

The AA Strollergate Incident Decoded: Why it Should Never Have Happened

Another week and yet another example of truly horrendous customer service onboard an American passenger jet.  An incident, like the United Airlines ‘dragging‘ episode, that should never have happened – and was entirely avoidable.  What on earth is going wrong?…

News Roundup – 29th March 2017. A Summary of Airline News from the Past Week

Aeroplanes don’t make money when they’re not flying – so imagine the anger at United Airlines, who have been forced to put two brand new Boeing 777-300s into storage because their new Business Class seats have been delayed. But it…

Finally Resolved? The American Airlines Uniform Crisis Goes Oldschool

When American Airlines rolled out its new uniform to over 70,000 employees last September it was meant to be a moment of celebration.  Instead, the uniform has created misery.  Flight attendants and other customer-facing employees have complained of skin allergies,…

News Roundup – 22nd February 2017. A Summary of Airline News from the Past Week

Is the American Airlines new uniform crisis about to take a new turn?  The President of AA has hinted that they have a new remedy in the works.  Elsewhere in the U.S. Delta Air Lines is set to reintroduce free…