The San Francisco-based Wells Fargo confirmed on Friday that it has terminated an employee following reports of an incident onboard an Air India flight from New York JFK to Delhi in November 2022 in which a man allegedly urinated on a woman sitting in Business Class.
Wells Fargo said the employee, who is based in India, is cooperating with local police but the banking services company declined to release any further information.
Air India has been blasted over the reaction of its cabin crew to the incident, amidst claims that the airline only launched an investigation after the victim approached one of India’s most read newspapers to share her story.
Up until earlier this week, Air India had not identified the suspect and had offered the victim a meek apology for what happened onboard the November 26 flight.
The elderly victim recounted how the “completely inebriated” man approached her seat shortly after the first meal service had concluded and unzipped his pants before urinating all around her.
The woman claims her belongings and seat were saturated with urine but flight attendants failed to take any action against the man and did little to help resolve the matter during the flight.
Because the Business Class cabin was full, the woman was expected to go back to her blanket swaddled seat despite the stench of urine still hanging in the air.
Delhi police have reportedly ‘invited’ the cabin crew and pilots to recount their version of events as part of their investigation into the incident. India’s aviation regulator has issued a bulletin reminding airlines about long-established unruly passenger protocols.
Cabin crew and pilots, the bulletin, explains are supposed to call ahead to inform ground teams about unruly passenger incidents so that local law enforcement can meet the aircraft on arrival and investigate any allegations in the moment.
Mateusz Maszczynski honed his skills as an international flight attendant at the most prominent airline in the Middle East and has been flying throughout the COVID-19 pandemic for a well-known European airline. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centric stories. Always keeping an ear close to the ground, Matt's industry insights, analysis and news coverage is frequently relied upon by some of the biggest names in journalism.