A Denver-based comedian claims that he and his girlfriend were removed from a Frontier Airlines flight on Sunday because his girlfriend is deaf and couldn’t “understand what the attendant was saying”.
Mike Stanley says he is “absolutely disgusted” with the way that his girlfriend was treated, claiming that a flight attendant mocked his girlfriend for her disability.
“Frontier just kicked my deaf girlfriend off the flight after she couldn’t understand what the attendant was saying,” Stanley wrote on Twitter. “She said ‘I’m sorry I’m deaf, and only read lips’ then the flight attendant mocked her and called the service rep to have us removed.”
“Her mask slipped as she was putting her things in the overhead compartment,” Stanley explained. “She immediately put it back over her nose when she figured out what the attendant was saying. Then the attendant said “ugh… I’m so over people” and mocked her by saying ‘I ONLY read lips’ to every row behind us”.
Stanley says they had paid extra for additional legroom seating at the front of the aircraft specifically because it’s difficult for his girlfriend to hear.
The reason why the couple were removed was because of non-compliance with the federal face mask mandate but Stanley says that both he and his girlfriend support the mandate “100%” and that they never complain about having to wear a mask.
To add insult to injury, Stanley alleges that the ground rep that Frontier sent to escort them off the plane was wearing her face mask below her nose.
The incident comes just over a week after another couple was removed from an American Airlines branded regional flight for a mask slip that occurred when a passenger was hauling her luggage into the overhead bin.
The mask had apparently already slipped upon boarding and an eagle-eyed flight attendant insisted that the couple wear a disposable mask provided by the airline. The couple refused and insisted their masks were compliant and fitted properly but this didn’t convince the flight attendant.
After they declined to switch masks and then refused to get off the plane, all the other passengers were deplaned. The couple completed the journey unmasked on a private jet.
Ross O’Rouke vowed to take legal action against American Airlines for its “treacherous and dastardly behavior“
Frontier Airlines has been contacted for comment.
Mateusz Maszczynski honed his skills as an international flight attendant at the most prominent airline in the Middle East and has been flying throughout the COVID-19 pandemic for a well-known European airline. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centric stories. Always keeping an ear close to the ground, Matt's industry insights, analysis and news coverage is frequently relied upon by some of the biggest names in journalism.