KLM

KLM to Stop All In-Flight Duty Free Shopping as of January 2020

The internet and popular shopping sites like Amazon have claimed yet another victim – this time it’s the long-loved tradition of in-flight Duty Free shopping which faces being relegated to the history book.   The Dutch carrier KLM today announced…

The Dispute Between KLM and Air France is Heating Up Again: The Latest Updates

The relatively new head of the Air France-KLM Group has certainly got his work cut out.  As a quick recap, Benjamin Smith became the first non-French chief executive of the Franco-Dutch airline group in September 2018 – his appointment came…

KLM’s New Economy Service Routine is “Illogical” and “Messy” According to Cabin Attendants

Last June, Dutch flag carrier KLM introduced a new service routine in its Economy cabin on most of its long-haul transcontinental flights.  The redesigned service, which also featured new meals and additional offerings like ice-creams, sweets, and savoury snacks, was part…

The Air France-KLM Group is Facing Strikes in Both France and the Netherlands: What’s Happening?

After months of turmoil, Air France has finally found a new chief executive in Benjamin Smith – an aviation veteran and long-serving Air Canada executive who has been credited with transforming the Candian flag-carrier over the last two decades.  The appointment…

Dutch Airline, KLM Proves You Look After the Interests of Crew While Maintaining Standards and Reducing Costs

In January, the Amsterdam-based airline, KLM reached a landmark agreement with cabin crew unions to reduce the number of flight attendants on its longest intercontinental flights.  The deal put to an end a bitter dispute between the two sides which…

Once Again, A Mobile Phone Has Set Ablaze Mid-Flight: KLM Pilot Declares Emergency Due To Smoke in Cabin

Earlier today, a KLM Royal Dutch Airlines plane en-route from Amsterdam to Kuala Lumpur was forced to make an emergency diversion to the island of Phuket, Thailand after a passenger’s mobile phone overheated and caught fire.  The airline said the…

Cathay Pacific Ditches ‘Dine On Demand’ In Business Class Due To Crew Concerns But KLM Is Pressing Ahead

A few days ago we learned that Cathay Pacific, the struggling Hong Kong-based airline had decided to officially kill off a ‘dine on demand’ concept for Business Class passengers. While no official reason has been given, it’s widely believed cabin…

KLM Joins Growing List Of Airlines Who No Longer Sell Duty Free Cigarettes and Tobacco On-board

Dutch airline, KLM has decided to discontinue selling Duty-Free tobacco and cigarettes onboard its long-haul international flights, while retaining other shopping options such as liquor, fragrances and makeup.  KLM joins a growing list of airlines who have drastically cut back…

Ooops! KLM Forced to Cancel Flights After “Power Failure” Takes Down Computer Systems

Dutch carrier, KLM experienced a short power outage at its headquarters in Schipol Airport, Amsterdam today leading to the airline cancelling around 29 flights as hundreds more faced lengthy delays.  The airline was not able to immediately say what the…

KLM Has Agreed a Deal with Cabin Crew in Principle – There’s Some Interesting Details Behind This One

A long-running dispute between cabin crew and management at Dutch airline, KLM could soon be over after a new collective labour agreement was agreed in principle.  The airline today announced a deal had been struck with the VNC Union which…

KLM Offers to Improve Cabin Crew Terms and Conditions in Bid to Avoid Strike Action

Could this be the end of a bitter industrial dispute which has left cabin crew at Dutch flag carrier, KLM without a collective labour agreement for over a year?  Flight attendants are unhappy with a series of cost-cutting measures made…

AT LAST: Dutch Carrier, KLM Will at Last Retrofit New Business Class on Airbus A330 Aircraft

In August last year, KLM first announced its intention to replace the ageing Business Class seats on its A330 long-haul aircraft.  The new World Business Class seat was first unveiled in 2015 and has been installed across the rest of…

The Pilot’s Cap is No More: KLM Ditches Iconic Uniform for Captain’s and First Officer’s

It’s probably one of the most iconic images of modern commercial aviation – picture the Captain and First officer walking through an airport departure hall, a throng of flight attendants trailing behind.  The style is unmistakeable – a dark double-breasted…

KLM Cabin Crew Are Set to Strike for 24 Hours On 08th January Unless Conditions Are Met

A workers union representing members of Dutch carrier, KLM’s cabin crew has called a 24-hour stoppage which could have the potential to affect thousands of flights on 8th January 2018.  The strike has been called after talks with management over…

Dutch Airline, KLM Launches a Kitsch Limited Edition Christmas Jumper

With Christmas less than a month away, you may be wondering how to surprise and delight the #avgeek in your life.  Well, now there’s no need to rack your brain anymore.  Dutch carrier, KLM or Koninklijke Luchtvaart Maatschappij voor Nederland…

Love This New Gadget: Get Expert Tips from KLM Cabin Crew for Your Trip to Amsterdam

We all know cabin crew are meant to take good care of you during your flight but how about if your flight attendant helped you once you were off the aircraft and enjoying your vacation?  That’s exactly what Dutch airline,…

Dutch Airline, KLM, Using AI On Facebook Messenger and Twitter to Power the Customer Journey

Sure, nearly every airline has a presence on social media.  Some just use their Facebook page or Instagram feed to promote their business – But the airlines who have mastered social media use their channels to provide 24-hour customer support. …

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