Passenger Experience

British Airways Bans Hot Towel Service On All Flights in Response to COVID-19 Coronavirus Fears

Delta Air Lines Donating Over $2 Million to Red Cross in Wake of Hurricane Irma and Harvey: Operations Slowly Recovering

Delta Air Lines CEO Wades into the Reclining Airplane Seat Debate After Video Goes Viral and Divides Opinion

Passenger Onboard Virgin Atlantic Flight Spent a Week in Hospital After Breaking Ankle in Two Places During Freak Turbulence

Woman Assaulted for Reclining Her Seat On American Airlines Flight But Thousands Jump to Defence of Perpetrator

RUMOUR: Etihad Airways Might Be About to Cancel or Change Dozens of Aircraft Orders

Etihad Airways Plans to Launch Subscription-Based Flying for Frequent Travellers

Lufthansa Reinvents First Class With New ‘Premium Business Class’ According to Reports

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Could Airlines Be Forced to Stop Serving Hot Beverages Like Tea and Coffee Following This Court Judgement?

Nickel and Dime? SAS Takes Delivery of its First Airbus A350, Featuring a Food and Beverage Kiosk

Nickel and Dime? SAS Takes Delivery of its First Airbus A350, Featuring a Food and Beverage Kiosk

Photo Credit: TAP Air Portugal

Coca-Cola Tastes Better at 35,000 Feet When There’s Free In-Flight WiFi

High-Fashion Comfort Wear at 35,000 Feet: Dutch Airline KLM is Launching its Own Fashion Label

High-Fashion Comfort Wear at 35,000 Feet: Dutch Airline KLM is Launching its Own Fashion Label

Photo Credit: Emirates

Emirates Will Delay Launch of New Premium Economy Seat by Six Months, Will First Appear On A380

Air Italy Launches New Economy Dining Experience Featuring Local Flavors

Virgin Atlantic Introduces the “Worlds Most Sustainable Airline Amenity Kit”

Who Would Have Thought: Iberia Reports Increased Customer Satisfaction Scores On New Plane

Who Would Have Thought: Iberia Reports Increased Customer Satisfaction Scores On New Plane

Delta Becomes Latest Airline to Embrace "Bistro Style" Dining in Long-Haul Economy

Delta Becomes Latest Airline to Embrace “Bistro Style” Dining in Long-Haul Economy

Virgin Atlantic Partners with 'Change Please' to Improve In-Flight Coffee and Combat Homelessness

Virgin Atlantic Partners with ‘Change Please’ to Improve In-Flight Coffee and Combat Homelessness

Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi - And it's Still Free

Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi – And it’s Still Free

As a Flight Attendant, I couldn't Think of Many Things Worse Than the Airbus A321XLR

As a Flight Attendant, I couldn’t Think of Many Things Worse Than the Airbus A321XLR

Airline Etiquette: Germ Spreading Passengers Are Now More Annoying than Drunks

Airline Etiquette: Germ Spreading Passengers Are Now More Annoying than Drunks

Scandi Airline SAS Becomes Latest Carrier to Ditch In-Flight Tax Free Shopping

Scandi Airline SAS Becomes Latest Carrier to Ditch In-Flight Tax Free Shopping

Lufthansa is Equipping its Entire Longhaul Fleet with Mobile ECG Reader

Lufthansa is Equipping its Entire Long-haul Fleet with Mobile ECG Readers for Medical Emergencies

Air France May Have Served Sandwiches Contaminated with the Deadly Listeria Bacteria

Air France May Have Served Sandwiches Contaminated with the Deadly Listeria Bacteria

Emirates is Creating Soccer Stadiums in the Sky for Major League Finals

Emirates is Creating Soccer Stadiums in the Sky for Major League Finals

All Nippon Airways Wants to Consign the Interphone to History with Wearable Tech

All Nippon Airways Wants to Consign the Interphone to the History Books with Wearable Tech

Lufthansa Unveils New Short-Haul Seats But the Best Bit Will Go Unnoticed By Passengers

The Big Problem With 'Bring Your Own Device' Entertainment Streaming

The Big Problem With ‘Bring Your Own Device’ Entertainment Streaming That Airlines are Ignoring

Etihad Airways Announces Major Changes to its Economy Service - But it Comes at a Price

Etihad Airways Announces Major Changes to its Economy Service – But it Comes at a Price

Etihad Will Operate a Single-Use Plastic Free Flight

Etihad Will Operate a Single-Use Plastic Free Flight to Highlight Scourge of Plastic Pollution

British Airways Dumps the Financial Times: Newspaper Rages with Half-Page Advert

British Airways Dumps the Financial Times: Newspaper Rages with Half-Page Advert

|carry-on bags are one of the largest reason for conflict onboard"

Stressful: New Overhead Bins Aren’t Going to End the Drama Over Carry-On Bags

The Blurring Line Between First and Business Class: Air Italy Launches 'Dine On Demand'

The Blurring Line Between First and Business Class: Air Italy Launches ‘Dine On Demand’

The Most Anticipated Seat Launch is Finally Here: The New British Airways Club World Seat

The Most Anticipated Seat Launch is Finally Here: The New British Airways Club World Seat

FIRST LOOK: British Airways Reveals Tantalising Preview of New Club World Seat

FIRST LOOK: British Airways Reveals Tantalising Preview of New Club World Seat

Singapore Airlines Doubles Down On "Wellness" with COMO Shambhala Collaboration

Singapore Airlines Doubles Down On “Wellness” with COMO Shambhala Collaboration

Cameras Hidden in Your Seatback Screen WILL Improve Passenger Experience Claims Trade Group

Hidden Seat Back Cameras WILL Improve Passenger Experience Claims Aviation Trade Group

Air Canada Latest Airline to be Caught in an Overbooking Scandal: Did it Deceive Passengers?

Air Canada Latest Airline to be Caught in an Overbooking Scandal: Did it Deceive Passengers?

Norwegian Becomes First Airline to Offer Free WiFi Across the Atlantic

Norwegian Becomes First Airline to Offer Free WiFi Across the Atlantic

Norwegian Becomes Latest Low-Cost Airline to Dump Oakland International Airport

Norwegian No Longer Fly to Oakland International Airport from London Gatwick: Other Flight Changes On the Way

Iberia Steps Up On-Board Recycling Efforts But Are International Aviation Rules The Real Problem?

Iberia Steps Up On-Board Recycling Efforts But Are International Aviation Rules The Real Problem?

Etihad is First Middle East Airline to Launch Premium Economy Cabin - Kind Of...

Etihad is First Middle East Airline to Launch Premium Economy Cabin – Kind Of…

Oh Dear: Passenger (and Journalist) Falls Foul of Saudia's Very Opaque Dress Code

Oh Dear: Travel Expert (and Journalist) Falls Foul of Saudia’s Very Opaque Dress Code

Lufthansa's Yearly Oktoberfest Celebrations See the Return of Fresh Draft Beer After a 50-Year Hiatus

Lufthansa’s Yearly Oktoberfest Celebrations See the Return of Fresh Draft Beer After a 50-Year Hiatus

The Majority of Flight Attendants Think Emotional Support Animals Have a "Negative" Impact On Air Travel

The Majority of Flight Attendants Think Emotional Support Animals Have a “Negative” Impact On Air Travel

OPINION: Is it Finally Time for British Airways to Reinvent Itself?

OPINION: Is it Finally Time for British Airways to Reinvent Itself?

Airline Passengers Have Built An Economy Which is Larger Than Belgium's National Annual GDP

Airline Passengers Have Built An Economy Which Could Compete With Norway’s National Annual GDP

Norwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger ExperienceNorwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger Experience

Norwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger Experience

Airline Economy Food That Actually Looks and Tastes Good: These Airlines Are Experimenting with a 'Trayless' Service

Airline Economy Food That Actually Looks and Tastes Good: These Airlines Are Experimenting with a ‘Trayless’ Service

Airline Amenity Kits: Are They a Wasteful and Unnecessary Luxury Which Are Ripe for Disruption?

Ever Been Stuck On an Unbearably Hot Plane? The 2Hot2Cold App is Designed to Build the Case for New Rules

SOURCES: Emirates is Making More Cuts to Onboard Service – Pursers May Even be Axed

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