Passenger Experience

Etihad is First Middle East Airline to Launch Premium Economy Cabin - Kind Of...
Etihad is First Middle East Airline to Launch Premium Economy Cabin – Kind Of…

For years, the biggest three airlines in the Middle East – that’s Emirates, Etihad and…

Oh Dear: Passenger (and Journalist) Falls Foul of Saudia's Very Opaque Dress Code
Oh Dear: Travel Expert (and Journalist) Falls Foul of Saudia’s Very Opaque Dress Code

It’s pretty fair to say that 2017 was anything but a good year for United…

Lufthansa's Yearly Oktoberfest Celebrations See the Return of Fresh Draft Beer After a 50-Year Hiatus
Lufthansa’s Yearly Oktoberfest Celebrations See the Return of Fresh Draft Beer After a 50-Year Hiatus

The world’s biggest and possibly the world’s most famous beer festival gets underway once again…

The Majority of Flight Attendants Think Emotional Support Animals Have a "Negative" Impact On Air Travel
The Majority of Flight Attendants Think Emotional Support Animals Have a “Negative” Impact On Air Travel

Airlines based in the United States have seen a surge in the number of passengers…

OPINION: Is it Finally Time for British Airways to Reinvent Itself?
OPINION: Is it Finally Time for British Airways to Reinvent Itself?

British Airways has a serious problem (nothing new there you might say).  It’s been a…

Airline Passengers Have Built An Economy Which is Larger Than Belgium's National Annual GDP
Airline Passengers Have Built An Economy Which Could Compete With Norway’s National Annual GDP

New research by HSBC reveals that airline passengers have helped create a booming new economy…

Norwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger ExperienceNorwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger Experience
Norwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger Experience

The plucky upstart airline, Norwegian – which is far more used to picking up accolades…

Airline Economy Food That Actually Looks and Tastes Good: These Airlines Are Experimenting with a 'Trayless' Service
Airline Economy Food That Actually Looks and Tastes Good: These Airlines Are Experimenting with a ‘Trayless’ Service

Back in 2014, the Australian airline Qantas launched a new dining concept for its Economy…

Airline Amenity Kits: Are They a Wasteful and Unnecessary Luxury Which Are Ripe for Disruption?

Premium airline passengers have certain expectations – a slap-up four-course meal on fine china, a…

Ever Been Stuck On an Unbearably Hot Plane? The 2Hot2Cold App is Designed to Build the Case for New Rules

As much of Europe swelters in near record-breaking temperatures, the National Oceanic and Atmospheric Administration (NOAA)…

SOURCES: Emirates is Making More Cuts to Onboard Service – Pursers May Even be Axed

Passengers sat in one of Emirates’ new “game changer” First Class suites aboard its Boeing…

Campaigners Call for International Criminal Inquiry into ‘Aerotoxic Syndrome’

Campaigners are calling for the International Criminal Court at the Hague to investigate so-called ‘aerotoxic…

VIDEO: Over 175,000 Starbucks employees watched this video to combat racial bias – Should airlines follow suit?

At 2pm on May 29th, 8,000 Starbucks stores shut up shop. Over 175,000 employees took…

Should More Airlines Follow Starbuck's Lead With "Anti-Bias" Training for Flight Attendants?
Should More Airlines Follow Starbuck’s Lead With “Anti-Bias” Training for Flight Attendants?

On April 12th, Rashon Nelson and Nante Robinson, two young black African American men were…

Victims of In-Flight Sexual Assault: Trust Your Gut, Don't Take Sleeping Pills and Keep the Armrest Down at all Times
Victims of In-Flight Sexual Assault: Trust Your Gut, Don’t Take Sleeping Pills and Keep the Armrest Down at all Times

At long last, the spotlight is being cast on in-flight sexual assault and harassment –…

Buying A Flight Isn't All About Getting The Lowest Price, Is It? New App Allows Premium Airlines To Stand Out
Buying A Flight Isn’t All About Getting The Lowest Price, Is It? New App Allows Premium Airlines To Stand Out

We all love a good bargain, right?  And no more so than when it comes…

It's That Time of Year Again: Hot Plane Cabins Continue to be a Problem for Both Passengers and Cabin Crew
It’s That Time of Year Again: Hot Plane Cabins Continue to be a Problem for Both Passengers and Cabin Crew

The summer season in the Northern Hemisphere has well and truly started and the mercury…

A New Law Will Help Combat Sexual Assault and Harassment Onboard Any Plane Bound for the United States
A New Law Will Help Combat Sexual Assault Onboard Any Plane Bound for the United States

A few months ago we asked why airlines weren’t providing specific training for cabin crew…

Qatar Airways Investment in Air Italy Just Goes to Prove Why European Will Never Get Short-haul 'First Class'
Qatar Airways Investment in Air Italy Just Goes to Prove Why Europeans Will Never Get Short-haul ‘First Class’

Yesterday, the chief executive of Qatar Airways, Akbar Al Baker was present at the delivery…

First and Business Class Passengers Still Remain Most Important for Airlines (and These Figures Prove Why)
First and Business Class Passengers Still Remain Most Important for Airlines (and These Figures Prove Why)

Fascinating new figures reveal the current state of global aviation and they just go to…

68% Of Flight Attendants Have Experienced Sexual Harassment At Work But Most Don't See Airlines Doing Anything To Stop It
68% Of Flight Attendants Have Experienced Sexual Harassment. 1 in 5 Physically Assaulted by Passengers

Shocking results from a survey of over 3,500 flight attendants has revealed that 68% of…

REVEALED: These Are The Things Most Likely to Annoy and Upset Airline Passengers
REVEALED: These Are The Things Most Likely to Annoy and Upset Airline Passengers

What are your top travel annoyances?  In its annual survey of the things that really…

The Airline Coffee Wars Are Heating Up: But Not Even Specialty Beans Will Stop Your Onboard Cup of Joe Tasting Bad
The Airline Coffee Wars Are Heating Up: But Not Even Specialty Beans Will Stop Your Onboard Cup of Joe Tasting Bad

Our addiction to coffee seems insatiable.  Estimates suggest around 400 million cups of the drink…

The TripAdvisor Community Has Spoken: These Are The Best Airlines In The World 2018
The TripAdvisor Community Has Spoken: These Are The Best Airlines In The World 2018

Singapore Airlines has come out as the winner in the annual Tripadvisor Travellers’ Choice Awards…

jetBlue's CEO Might Be The First Airline Executive To Admit Airbus' Space Flex Galley Isn't Good For Crew
jetBlue’s CEO Might Be The First Airline Executive To Admit Airbus’ Space Flex Galley Isn’t Good For Crew

For pretty much everyone, apart from airline shareholders perhaps, Airbus’ Space-Flex combined galley and toilet…

Virgin Atlantic's Brand Relies On Its Best In Market Passenger Experience But The Financials Are Horrid
Virgin Atlantic’s Brand Relies On Its Best In Market Passenger Experience But The Financials Are Horrid

Virgin Atlantic plunged into the red last year, recording a pre-tax loss of £28.4 million…

The #MeToo Movement for Flight Attendant: Three Quarters Have Experienced In-Flight Sexual Harassment
The #MeToo Movement for Flight Attendants: Three Quarters Have Experienced In-Flight Sexual Harassment

New figures reveal nearly three-quarters of flight attendants have been subjected to sexual harassment while…

Inside the Strange World of Skytrax: The Aviation Rating Organization You Probably Shouldn't Trust
Inside the Strange World of Skytrax: The Aviation Rating Organization You Maybe Shouldn’t Trust

Worn as a proud badge of honour by airlines around the world, the air transport…

EMPATHY: The Emotion Airlines Wished All Their Flight Attendants Possessed, Yet's So Hard To Come By
EMPATHY: The Emotion Airlines Wished All Their Flight Attendants Possessed, Yet’s So Hard To Come By

Forget fancy First Class suite’s or state-of-the-art in-flight entertainment systems – There’s one thing that…

Tech Startup, Volantio Aims to Reduce the Pain of Getting Bumped from Overbooked Flights
Tech Startup, Volantio Aims to Reduce the Pain of Getting Bumped from Overbooked Flights

We all know that the vast majority of airlines overbook their flights.  And nine times…

SOURCES: The British Airways Bed Bug Problem is Worse Than You Thought - Cabin Crew Slate Cleaning Teams
SOURCES: The British Airways Bed Bug Problem is Worse Than You Thought – Cabin Crew Slate Cleaning Teams

British Airways has a problem and its not only hurting its reputation but also physically…

Delta Was Applauded For It's New Stance On Service Animals But Guide Dog Users Are Not Happy
Delta Was Applauded For It’s New Stance On Service Animals But Guide Dog Users Are Not Happy

When Delta Air Lines recently made it harder for passengers to take service animals like…

Why Aren't Flight Attendants Trained to Deal with Sexual Assaults? Something Needs to Change
Why Aren’t Flight Attendants Trained to Deal with Sexual Assaults? Something Needs to Change

At long last, the serious issue of in-flight sexual assaults is finally being openly talked…

First unveilved in July, the Laurence Xu Haute designed uniform for Hainan Airlines is setting the bar very high. Photo Credit: Hainan Airlines
The Challenges Facing Airline Uniform Designers and Manufacturers

The flight attendant uniform is probably one of the most important branding exercises for an…

EXCLUSIVE: Sources Say This Will Be the New British Airways 'Club World' Business Class Seat
EXCLUSIVE: Sources Say This Will Be the New British Airways ‘Club World’ Business Class Seat

Frequent flyers in British Airways’ ‘Club World’ Business Class cabin have long derided what they…

Why Etihad's New Buy On Board 'Comfort Items and Amenities' Should Be Considered Good for the Passenger Experience
Why Etihad’s New Buy On Board ‘Comfort Items and Amenities’ Should Be Considered Good for the Passenger Experience

At first glance, a new ‘buy on board’ offering from Abu Dhabi’s Etihad Airways could…

Is 'Bring Your Own Device' In-Flight Entertainment the Future? Market Set to be Worth $3.53 Billion by 2025
Is ‘Bring Your Own Device’ In-Flight Entertainment the Future? Market Set to be Worth $3.53 Billion by 2025

The wireless in-flight entertainment market is set to be worth a staggering $3.53 billion USD…

Japan Airlines is Partnering With 'Boom' to Once Again Make Supersonic Air Travel a Reality
Japan Airlines is Partnering With ‘Boom’ to Once Again Make Supersonic Air Travel a Reality

Japan Airlines has today said it will invest $10 million USD in Denver-based, Boom Supersonic…

How Did Air Transat Get it So Wrong? - The Basic Duties Flight Attendants Need to Get Right
How Did Air Transat Get it So Wrong? – The Basic Duties Flight Attendants and Flight Crew Need to Get Right

In July, one of Canada’s largest airlines, Air Transat which specialises in vacation trips, got…

Will This Crazy Plan for Double Deck Airline Seating Ever Become a Reality?
Will This Crazy Plan for Double Deck Airline Seating Ever Become a Reality?

The gulf between what premium airline passengers sat in the pointy end of the plane…

Lufthansa Reveals Even More Details About its New Business Class Seat - Promises Bed Length of Nearly 87 Inches
Lufthansa Reveals Even More Details About its New Business Class Seat – Promises Bed Length of Nearly 87 Inches

A few days ago, German flag carrier, Lufthansa gave us a glimpse of what the…

The Revolutionary 'No Tray' Airplane: Why Don't More Airlines Copy the Example of Australian Airline, Qantas?
The Revolutionary ‘No Tray’ Airplane Meal: Why Don’t More Airlines Copy the Example of Australian Carrier, Qantas?

Dining at 39,000 feet isn’t normally regarded as the best experience – and that’s just…

http://www.paddleyourownkanoo.com/2017/11/16/official-want-free-wifi-phone-calls-planes-dont-want-passengers-take-advantage/
It’s Official: We Want Free WiFi and Phone Calls On Planes – But Don’t Want Other Passengers to Take Advantage

In today’s ultra-connected world it seems almost unfathomable that we might go without access to…

Fancy Going Fully Flat On a Low Cost Airline? flydubai Offers Just that Option - Shows Off its Brand New Boeing 737MAX
Fancy Going Fully Flat On a Low Cost Airline? flydubai Offers Just that Option – Shows Off its Brand New Boeing 737MAX

Yesterday, the first day of the 2017 Dubai Air Show kicked off in spectacular fashion…

British Airways Finally Reveals Plans to Drastically Improve its Service On Long Haul Flight
British Airways Finally Reveals £4.5 bn Plan to Drastically Improve its Service On Long Haul Flights

At the end of last week, International Airlines Group (IAG), the parent company of British…

This Fascinating Survey Reveals What We Really Want to Happen to Improve Air Travel
This Fascinating Survey Reveals What We Really Want to Happen to Improve Air Travel

Recently published results from the annual Global Passenger Survey reveal what passengers from around the…

American Airlines Agrees to Increase Number of Crew on Flagship 787-9 Dreamliner Due to "Extra Workload"
American Airlines Agrees to Increase Number of Crew on Flagship 787-9 Dreamliner Due to “Extra Workload”

It’s a state-of-the-art aircraft which draws rave reviews from passengers for the many improvements it…

British Airways Says Sleep is a Top Priority for Premium Passengers As it Rolls Out Luxe New Bedding Range
British Airways Says Sleep is a Top Priority for Premium Passengers As it Rolls Out Luxe New Bedding Range

The airline that everyone loves to hate (and no, we’re not talking about Ryanair or…

After the Delta Air Lines 'National Anthem' Debacle, Flight Attendants Need to Learn When to Take a Step Back
After the Delta Air Lines ‘National Anthem’ Debacle, Flight Attendants Need to Learn When to Take a Step Back

Remember when flying used to be civilised?  When gentlemen wore suits and the ladies dressed…

Netflix is Going to Take the In Flight Entertainment Experience to New Levels With Its Free Streaming Service
Netflix is Going to Take the In Flight Entertainment Experience to New Levels With Its Free Streaming Service

In January 2016, the popular television streaming service, Netflix became a truly global TV network…