Passenger Experience

Lufthansa Will Retrofit Airbus A320 Aircraft With Larger Overhead Bins And New Seats With More Legroom

Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi - And it's Still Free

Passengers More Likely to Book Flights With Airlines That Offer Inflight WiFi and Make Sacrifices For the Privilege According to New Survey

Lufthansa Will Install New Business Class Seats On Airbus A380 Superjumbos, Airline Confirms

Malaysia Airlines Tells Passengers to Pack Their Own Food After Sacking its Catering Supplier Without Finding a Replacement First

British Airways is Bringing Back Free Drinks and a Small Meal For Economy Class Passengers On These Two Short-Haul Routes

Lufthansa Becomes the Latest Airline to Introduce an Oat Milk Alternative Onboard its Flights

Air Canada Will Let Customers Turn Non-Refundable Fares into 100% Refundable Tickets With Hopper’s New Fintech Service

Cathay Pacific Collabs With Plant-Forward Restaurant, VEDA by Ovolo to Create New Range of Premium Economy and Economy Meals

Cathay Pacific Teases New Business Class Suite Which Will Rollout Next Year On Boeing 777 Fleet

Sacré Bleu: American Airlines Has Axed Champagne in International Flagship Business Class

British Airways Will Start Rationing Food in an Attempt to Reduce Waste But Could Passengers Go Hungry?

british airways

British Airways Introduces New Snacks in Shorthaul Economy to Accompany the Return of Free Tea and Coffee

More Than 160,000 Passengers ‘Trade Up’ to Emirates Premium Economy in First Year of Revenue Service

United Airlines Becomes First U.S. Carrier With Braille Signage Within the Airplane Cabin

Lufthansa Increasing Pre-Order Meal Selection For Business Class Passengers On Long-Haul Flights From Germany

Passengers On 11-Hour British Airways Flight From South Africa Go Without Breakfast Because The Crew Bunks Were Broken

Air Canada Introduces The Incredibly Instagrammable Aperol Spritz to its Inflight Drinks Menu Along With Other Trendy Additions

Emirates Tests New Meal Pre-Order Service For Business Class Passengers On These Select Routes

Japan Airlines Starting Clothing Hire Service So That Passengers Don’t Have to Pack So Much

Dutch Flag Carrier Unveils New Business Class Seats With Lightweight Doors

United Airlines Will Send Meal, Hotel and Rideshare Vouchers Direct to Passengers’ Mobile Phones During Delays and Cancellations

British Airways Increases Minimum Connection Times at its Heathrow Hub for Transfer Passengers… How Could It Affect You?

Qantas Teases New Look Premium Economy Seats and Special ‘Wellbeing Zone’ On Planes That Will Fly Direct From Sydney to New York and London

Emirates Will Debut its Premium Economy Cabin On Flights to India For The First Time In October

Airline Forced to Leave 50 Passengers Behind After Two Cabin Crew Went Sick On The Outbound Flight

Delta Air Lines is Trialling Reusable Cups For Main Cabin Drink Service in an Attempt to Slash Single-Use Plastics

Singapore Airlines Will Start Offering Free Unlimited Inflight WiFi For All Passengers Beginning July 1

British Airways Will Use Subtle Subliminal Messaging in Attempt to Manage Mountains of Hand Luggage

Singapore Airlines Shelves Plans to Serve Meals in Paper Boxes on Long-Haul Flights Following Customer Feedback

United Airlines Becomes First U.S. Airline to Support Apple’s ‘Live Activities’ iPhone Feature

Emirates Brings Back Free Onboard WiFi For All Passengers After Cutting Complimentary Service During the Pandemic

Finnair Says it’s Getting Tough On Hand Luggage and Will Start Charging People For Excess Baggage to Reduce Delays

Hawaiian Airlines Offers First Look Inside New Boeing 787-9 Dreamliners With Business Class Suites

British Airways Pushes Back New Uniform Rollout After Last Minute Changes Are Made

British Airways Planning Major Changes to Website and Phone App to Address Frequent Flyer Complaints

Lufthansa Has Revealed How Much it Saves Per Passenger By Removing Free Food and Drinks On Shorthaul Flights

emirates planes parked up at dubai international airport

Emirates Ditches Paper Boarding Passes at its Dubai Hub in Attempt to Reduce Waste

Delta Air Lines is Rolling Out a New ‘Bring Your Own Device’ Digital Experience That Connects Passengers With Other ‘Premium’ Brands

Lufthansa Sees Customer Satisfaction Scores Plummet as Post Pandemiuc Cost Cutting Focus Continues

Air France is Abandoning Customer Support On Twitter After Losing its Verified Badge in Terms of Service Dispute

Senior Managers at British Airways Will ‘Sponsor a Flight’ After On-Time Arrival Rate Plummets to Just 51%

Couple Lose Court Claim For Two Aperol Spritzes Costing Just $19 After Airline Cancelled Their Original Flight

Etihad Airways Offers Free Inflight Messaging and Simplified WiFi Pricing On Widebody Aircraft

British Airways To Test Whether Having More Cabin Crew Can Improve The Inflight Experience On Poor Performing Routes

Finnair Axes Champagne and Pillows in Latest Cost-Cutting Move as Airline Struggles With Russian Airspace Closure

United Airlines flight attendants take a meal order onboard a plane

United’s Own Flight Attendants Are to Report Themselves For Providing Slow, Poor Service

Riyadh Air CEO Says Passengers “Might” Be Able to Drink Alcohol On Saudi Arabia Flights By 2025

Man Sues Airline After He Got Stuck in Business Class Seat and a Flight Attendant Had to Pull Him Free

Flight Attendants Are Again Pushing For a Lap Infant Ban On U.S. Airlines

Emirates Loses ‘Deceptive Advertising’ Lawsuit After Passenger Complains About Inferior Business Class Seats

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