Passenger Experience

Riyadh Air CEO Says Passengers “Might” Be Able to Drink Alcohol On Saudi Arabia Flights By 2025

Man Sues Airline After He Got Stuck in Business Class Seat and a Flight Attendant Had to Pull Him Free

Flight Attendants Are Again Pushing For a Lap Infant Ban On U.S. Airlines

Emirates Loses ‘Deceptive Advertising’ Lawsuit After Passenger Complains About Inferior Business Class Seats

Passengers Called 911 to Get Police to Rescue Them From Plane After Being Held On Tarmac For Nearly Six Hours, Airline Fined $225,000

British Airways is to Trial a Pre-Order Service That Will Let Passengers in All Cabins Guarantee Their First Meal Choice

American Airlines Becomes First U.S. Carrier to ‘Guarantee’ Families Can Sit Together For Free… But There Are Catches

Etihad Airways Forced to Suspend Online Check-In For Nine Days As it Updates IT System

Passengers Travelling Through Spanish Airports Won’t Need to Remove Liquids or Electronics From Their Bags From 2024

United Airlines Makes it Easier For Families to Sit Together… For Free (But is it a Cynical Attempt to Appease Regulators?)

Spanish Airlines Facing Lawsuit Because They Refuse to Accept Cash as Payment For Inflight Purchases

Qatar Airways Becomes The First Airline in the Middle East to Introduce Electronic Reusable Bag Tags

Passengers Claim They Were Trapped On Etihad Airways Flight From Toronto For Nearly 24 Hours After Two Diversions, a Technical Snag and Crew Change

Alaska Airlines Becomes First U.S. Carrier to Ditch Plastic Cups in War On Single-Use Plastics

Cathay Pacific Flight Attendants Complain Service and Safety are Being Compromised By Staffing Cuts

‘Miscommunication’ Blunder Sends Bali-Bound Plane On An Eight Hour Flight to Nowhere

This Airline Will Be Popping Champagne Corks as the Clock Strikes Midnight On New Years’ Eve With Mid-Flight Celebrations

Turkish Airlines Once Again Proves That Nut Allergy Sufferers Really Should Think Twice Before Booking a Ticket With Them

Photo Credit: Emirates

Emirates Secures Exclusive Rights as the Only Airline to Serve Moet & Chandon, Veuve Clicquot and Dom Perignon Until 2024

Blind Couple Traveling With Their Baby Claim Airline Refused to Let Them Board Unless They Had a Sighted Helper With Them

Qatar Airways Refused to Fly a Seasoned Traveller With Spina Bifida Because He Was Flying On His Own

British Airways Passenger Claims She Found a ‘Dental Implant’ in Her Meal On Flight to Dubai

Southwest Airlines Backpedals On Decision to Stop Allowing Nut Allergy Sufferers to Skip Past ‘Group A’ Passengers For Free

Russian Flag Carrier Aeroflot Tells Passengers to Read a Book or Meditate After Sanctions Hit Inflight Streaming Services

Delta Flight Attendants Threatened to Have TSA Remove Disabled Passenger From Plane Over Wheelchair Dispute

Emirates Tells Passengers Flying From Heathrow That They Are Banned From Taking ANY Liquids In Their Hand Luggage

American Airlines Tells Flight Attendants to Start Policing Self-Upgraders to Main Cabin Extra

Spanish Court Orders Flag Carrier Iberia to Limit Hand Luggage On Airbus A350 Because Overhead Lockers Are So Big

REVEALED: British Airways Plans to Switch It's Heathrow Catering In All Cabins to Upmarket Supplier DO&Co

No Food or Drink For Thousands of British Airways Passengers as Catering Operational Meltdown Continues

Air New Zealand Says Passengers Can’t Use Apple AirTags as Luggage Trackers Until 2023 at the Earliest

British Airways Caterers Suffer ‘Unforeseen Operational Issues’ Which Mean Some Planes Have to Depart Without Food

Disabled Jetstar Passenger Says Staff Tried to Make Her Pay To Use an Aisle Chair, So She Dragged Herself Off Plane

Airline Complaints Surge 320% With Passengers Left Frustrated Over Canceled Flights and Lost Luggage

Air Canada Introducing Live Inflight TV, Free WiFi, Improved Food and Luxe Acqua di Parma Amenity Kits

Qantas Forced Into U-Turn Over Vegetarian Meal Options After Being Inundated With Complaints

In Pictures: American Airlines Teases First Look at New Flagship Suite Seats With Privacy Doors

Qantas Comes Under Fire From Furious Vegetarians Over its ‘Penny-Pinching’ Meat Only Meals

No Hot Food For Passengers On Some JetBlue Flights Between New York and London Because Planes Don’t Have Enough Ovens

This Airline is Adding a Third Exit For Passengers to Leave the Aircraft in an Attempt to Speed Up Turnaround Times

Virgin Atlantic Teases New Business Class Seat and Interiors For its Upcoming A330neo Aircraft

Air New Zealand is Actually Installing Sleep Pods For Economy Class Passengers On Ultra-Long-Haul Flights

Qantas Will Let Passengers Pay Off Flights in Small Chunks in Partnership With ‘Buy Now, Pay Later’ Provider

Southwest Airlines Ends Long-Standing Resistance to In-seat Power But Don’t Expect To Be Able to Recharge On Your Next Flight

Qantas Unveils New First Class Cabin For the World’s Longest Flights from Sydney to London and New York

Lufthansa Promises Brand New ‘Top Product’ Seats in Every Cabin From First Class to Economy Beginning in 2023

Elon Musk’s Starlink Satellite Business to Provide Inflight WiFi For Hawaiian Airlines

British Airways Won’t Restore Pre-Pandemic Dining On Long-Haul Flights Until November

Inflight Entertainment Has Come a Long Way Since Emirates Decided to Install Seatback Television Screens 30 Years Ago

El Al Israel Airlines Will Run Inflight Prayer Sessions On Long-Haul Flights to the United States

In Pictures: Finnair Unveils Brand New Business Class and Premium Economy Cabins

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