Passenger Experience

airplanes parked on a runway
American Airlines Is Getting Starlink Wi-Fi But Less Than One Third of Planes Will Have It
an airplane flying in the sky
United Airlines Made Passengers Endure a 13 Hour Flight With No Entertainment, No Wi-Fi, And No In-Seat Power
a woman sitting in a chair with a man in the background

Passengers Outraged As British Airways Removes the “Last Hint” of Luxury From its European Business Class Cabin

a lufthansa crew members serving a business class passenger a slice of cake
Two Days to Go Before Lufthansa Launches the Biggest Onboard Service Shakeup In Its 100 Year History… Here’s What’s Changing
a group of airplanes on a runway
Singapore Airlines Chooses Ultra-Fast Starlink Wi-Fi But Passengers Could Be Left Disappointed… Here’s Why
a woman in a suit on an airplane
Three Years After SWISS Brought Back Inflight Duty Free as a Mark of Being a ‘Premium’ Airline, Seat-Side Shopping is Being Jettisoned
a large airplane flying in the sky
Emirates Becomes First Airline to Deploy Ultra-Fast Starlink Inflight Wi-Fi on the Iconic Airbus A380 Superjumbo
lufthansa's new off the shelf A380 business class seats
First Flight of Lufthansa’s Refitted Airbus A380 Departs For Los Angeles With Brand New Business Class Seats
Two Ryanair cabin crew in amongst seats on a plane
Ryanair Will Close Check-In 20 Minutes Earlier Because Passengers Need More Time to Get Through Lengthy Immigration Lines
american airlines breakfast in long-haul economy
Nearly Two Months Later, American Airlines Has Finally Resolved its Catering Meltdown at London Heathrow
an airplane flying over a runway with buildings and mountains in the background
American and United Airlines Quietly Drop Free In-flight Wi-Fi For T-Mobile Customers Because it Became Too Popular
air new zealand skynest
Air New Zealand is Really Making Bunks Beds in Economy Class a Reality With its Skynest Due to Debut Later This Year
A Delta Air Lines Boeing 737 flying in the sky
Delta Air Snubs Elon Musk’s Starlink Internet Service As it Signs Major Contract With Rival Amazon
a screen on the back of a seat
American Airlines ‘Seriously Considering’ Bringing Back Seatback Screens to Narrowbody Planes
United Airlines is Finally Making Long-Haul Economy Travel More Comfortable: Check This Out
a white airplane on a runway
This European Airline Wants to Charge Premium Fares But Offer Low-Cost Vibes as Latest Cost-Cutting Plan is Derided as ‘Cheap and Nasty’
lufthansa allergies business class seats
Lufthansa Gets Go Ahead To Fill Business Class Seats On its Boeing 787s a Month Ahead of Schedule (A Very Delayed Schedule)
Investigation "Casts Doubt" On American Airlines Explanation That Leaked Clear Caused Flight Attendants to Fall Unconscious
British Airways Comes to the Rescue of American Airlines to Help End its Catering Meltdown at London Heathrow
a plane with red and white stripes and a few boxes of juice
American Airlines’ ‘Premium Push’ Now Sees it Serving Boxed Wine On Flights From its Biggest International Premium Destination
a plane in the sky
American Airlines is Experiencing a Catering Meltdown On Flights From London Heathrow and the Carrier Hasn’t Even Bothered to Explain Why
a photo of a British Airways Boeing 777-300 which is being used to illustrate the following story: British Airways Boeing 777 makes emergency diversion after bird strike damages engines
Starlink High-Speed Wi-Fi is Coming to British Airways Planes in March, But Rollout Schedule Remains Unclear
a group of people on a plane
‘Nothing Beats a Jet2 Holiday’: Budget Carrier is the Favorite Short-Haul Airline Among Brits
a white and blue airplane flying in the sky
Finnair Leans Even More Into Its Unique ‘Finnishness’ With Brand New Boarding Music
a blue airplane in the sky
Southwest Airlines Aims To Have 300 Airplanes Refitted With Free, Superfast Starlink Wi-Fi By The End Of The Year
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British Airways Rolling Out New Electronic Meal Ordering System In Club World But The Reason is Baffling
a toilet paper roll and tissue paper holder
Why Do Some British Airways Passengers Defend the Airline Even When There’s No Toilet Paper?
a row of seats in an airplane
Passengers Left Stunned By Miniature Tray Tables On American Airlines’ New Long-Haul A321XLR
a man in a vest and vest standing next to a woman in an airplane
Lufthansa’s Biggest Onboard Service Shakeup In Its 100 Year History Will Replace 184 Million Items
lufthansa's new off the shelf A380 business class seats
Lufthansa Begins Overhaul Of Airbus A380 Superjumbos But Not With The Airline’s Blighted Allegris Seats
the side of a plane with a blue stripe
United Airlines Teases New ‘Coastliner’ Airplane But What Exactly Is It?
a british airways club europe meal tray
British Airways Still Assessing Feedback To See If It Can Get Away With Latest Cost Cuts
Southwest Airlines seats and heart logo
The Final Countdown: Southwest Airlines Introduces Assigned Seating On Tuesday
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United Airlines Is Adding More Than One Starlink Equipped Plane To Its Fleet Everyday Throughout 2026
a man and woman sitting in an airplane eating food
Emirates Ditches ‘Fake Meat’ as Airline Goes Back to Basics With Vegan Meals
a person using the united airlines mobile app
United CEO Scott Kirby Admits He Wanted To Buy ‘Flighty’ To Transform His Airline’s App
a hand pointing at a screen
Air France Has Just Introduced The Most Frustrating Collab With Apple TV… Don’t Expect To Binge Watch
passengers lining up to board a ryanair boeing 737 parked on the apron
Ryanair Gets ‘Schooled’ By Starlink After Outspoken CEO Says Wi-Fi Service Would Result In 2% Fuel Penalty
a white airplane in the sky
German Airline Group Lufthansa Has Just Become One Of Starlink’s Biggest Customers To Date
a woman sitting in an airplane eating food
British Airways Finds Another Way To Cut Costs On Food And Drink For Business Class On Short Haul Flights
a plane flying in the sky
Qatar Airways in Race With Emirates To Install Superfast Starlink Wi-Fi: Rollout Now Moves to Boeing 787 Dreamliners
a plane flying in the sky with a salad and a plate of food
Top Google Scientist Blasts United Airlines Over ‘3D Printed Mystery Meat’ Served In First Class
a british airways club europe meal tray
Frequent Flyers Are Up In Arms As British Airways Eliminates Hot Breakfast On Many Short-Haul Routes
a hand holding a phone
United Airlines Is Trying to Fix The Scourge Of ‘Gate Lice’ With a New App Feature… But Will It Work?
Interior of new American Airlines Boeing 787-9 Dreamliner
American Airlines In Talks With Amazon For Superfast In-Flight Wi-Fi… There’s Just One Major Snag
A finnair seatback screen
A Mom Says Her Child Went Hungry on an 8-Hour Finnair Flight – But Was the Airline Really To Blame?
a white airplane in the sky
Lufthansa Joins The ‘Buy Now, Pay Later’ Revolution For Flights – It’s Like a Credit Card For Those Without One
a food in a container with a picture of an airplane
Korean Air Will Serve Economy Class Meals in Plant-Based Containers… Just Don’t Try To Eat Them
an airplane on a runway
Emirates Announces Super Fast Rollout Of Starlink Internet Across Its Windebody Aircraft Fleet
a large airplane on a runway
Qatar Airways Hits Another Starlink High-Speed Wi-Fi Milestone But Now Things Could Slowdown
a group of airplanes parked in a row
British Airways Taps Elon Musk’s Starlink For Fast And Free Gate-to-Gate Wi-Fi For Everyone
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