Passenger Experience

Southwest Airlines Backpedals On Decision to Stop Allowing Nut Allergy Sufferers to Skip Past ‘Group A’ Passengers For Free

Russian Flag Carrier Aeroflot Tells Passengers to Read a Book or Meditate After Sanctions Hit Inflight Streaming Services

Delta Flight Attendants Threatened to Have TSA Remove Disabled Passenger From Plane Over Wheelchair Dispute

Emirates Tells Passengers Flying From Heathrow That They Are Banned From Taking ANY Liquids In Their Hand Luggage

American Airlines Tells Flight Attendants to Start Policing Self-Upgraders to Main Cabin Extra

Spanish Court Orders Flag Carrier Iberia to Limit Hand Luggage On Airbus A350 Because Overhead Lockers Are So Big

REVEALED: British Airways Plans to Switch It's Heathrow Catering In All Cabins to Upmarket Supplier DO&Co

No Food or Drink For Thousands of British Airways Passengers as Catering Operational Meltdown Continues

Air New Zealand Says Passengers Can’t Use Apple AirTags as Luggage Trackers Until 2023 at the Earliest

British Airways Caterers Suffer ‘Unforeseen Operational Issues’ Which Mean Some Planes Have to Depart Without Food

Disabled Jetstar Passenger Says Staff Tried to Make Her Pay To Use an Aisle Chair, So She Dragged Herself Off Plane

Airline Complaints Surge 320% With Passengers Left Frustrated Over Canceled Flights and Lost Luggage

Air Canada Introducing Live Inflight TV, Free WiFi, Improved Food and Luxe Acqua di Parma Amenity Kits

Qantas Forced Into U-Turn Over Vegetarian Meal Options After Being Inundated With Complaints

In Pictures: American Airlines Teases First Look at New Flagship Suite Seats With Privacy Doors

Qantas Comes Under Fire From Furious Vegetarians Over its ‘Penny-Pinching’ Meat Only Meals

No Hot Food For Passengers On Some JetBlue Flights Between New York and London Because Planes Don’t Have Enough Ovens

This Airline is Adding a Third Exit For Passengers to Leave the Aircraft in an Attempt to Speed Up Turnaround Times

Virgin Atlantic Teases New Business Class Seat and Interiors For its Upcoming A330neo Aircraft

Air New Zealand is Actually Installing Sleep Pods For Economy Class Passengers On Ultra-Long-Haul Flights

Qantas Will Let Passengers Pay Off Flights in Small Chunks in Partnership With ‘Buy Now, Pay Later’ Provider

Southwest Airlines Ends Long-Standing Resistance to In-seat Power But Don’t Expect To Be Able to Recharge On Your Next Flight

Qantas Unveils New First Class Cabin For the World’s Longest Flights from Sydney to London and New York

Lufthansa Promises Brand New ‘Top Product’ Seats in Every Cabin From First Class to Economy Beginning in 2023

Elon Musk’s Starlink Satellite Business to Provide Inflight WiFi For Hawaiian Airlines

British Airways Won’t Restore Pre-Pandemic Dining On Long-Haul Flights Until November

Inflight Entertainment Has Come a Long Way Since Emirates Decided to Install Seatback Television Screens 30 Years Ago

El Al Israel Airlines Will Run Inflight Prayer Sessions On Long-Haul Flights to the United States

In Pictures: Finnair Unveils Brand New Business Class and Premium Economy Cabins

British Airways Admits its Reevaluating Configuration of Flagship Airbus A350 Jets and A380’s

Southwest is Finally Bringing Back Onboard Booze Despite Flight Attendant Objections

Delta Air’s New Business Class Blanket is Made Out of 100 Recycled Plastic Bottles

Renewed Cuts Coming to American Airlines Inflight Service Because of Omicron

American Airlines Flight Attendants Are Latest to Demand Omicron Inflight Service Reductions

United’s Flight Attendants Call For Onboard Service to be Curtailed Admidst Omicron Surge

American Airlines Fined For Inflicting ‘Emotional Distress’ On Two Passengers Denied Kosher Food

Emirates Closes Onboard Lounge and Suspends Pre-Departure Beverage Service On Omicron Surge

Finnair Transferring Dehli-Based Crew to OSM Aviation - Now Accepting Applications

Finnair Teases Brand New Long-Haul Cabins, Including Possible New Business Class Seat

Lufthansa's New Tableware is "Timeless, modern" and So, So Boring - But at Least it's Environmentally Friendly

Lufthansa Starts Charging Passengers for Snacks and Liquor on Long-Haul Flights

British Airways Cabin Crew ‘Struggling’ as Passengers Flock Back But Staffing Levels Are Slashed

Emirates Embraces Premium Economy With Plans to Aggressively Install Seat Across Fleet

Revealed: First Look Inside Etihad Airways’ New Airbus A350 With Brand New Business Class Suite

Southwest’s Alcohol Ban Extended Through January 2022

British Airways Bans Hot Towel Service On All Flights in Response to COVID-19 Coronavirus Fears

Delta Air Lines Donating Over $2 Million to Red Cross in Wake of Hurricane Irma and Harvey: Operations Slowly Recovering

Delta Air Lines CEO Wades into the Reclining Airplane Seat Debate After Video Goes Viral and Divides Opinion

Passenger Onboard Virgin Atlantic Flight Spent a Week in Hospital After Breaking Ankle in Two Places During Freak Turbulence

Woman Assaulted for Reclining Her Seat On American Airlines Flight But Thousands Jump to Defence of Perpetrator

RUMOUR: Etihad Airways Might Be About to Cancel or Change Dozens of Aircraft Orders

Etihad Airways Plans to Launch Subscription-Based Flying for Frequent Travellers

Lufthansa Reinvents First Class With New ‘Premium Business Class’ According to Reports

austrian airlines service

Could Airlines Be Forced to Stop Serving Hot Beverages Like Tea and Coffee Following This Court Judgement?

Nickel and Dime? SAS Takes Delivery of its First Airbus A350, Featuring a Food and Beverage Kiosk

Nickel and Dime? SAS Takes Delivery of its First Airbus A350, Featuring a Food and Beverage Kiosk

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