Passenger Experience

Coca-Cola Tastes Better at 35,000 Feet When There’s Free In-Flight WiFi

There’s never been a better time to be an airline passenger.  At least, that’s what airlines have concluded as an increasing number try to make an exact science out of measuring passenger satisfaction – and apparently, despite what you might…

High-Fashion Comfort Wear at 35,000 Feet: Dutch Airline KLM is Launching its Own Fashion Label

If your favourite colour is a certain shade of powder blue then you’re probably already a big fan of the Dutch airline KLM.  The Amsterdam-based flag carrier has fully embraced the shade, painting its entire fleet of aircraft in the…

Emirates Will Delay Launch of New Premium Economy Seat by Six Months, Will First Appear On A380

Addressing an aviation conference in Dubai on Sunday, the President of Emirates told the assembled media that the introduction of a brand new Premium Economy product would be delayed by around six months.  The new seat will now likely appear…

Air Italy Launches New Economy Dining Experience Featuring Local Flavors

Air Italy has launched a new long-haul Economy class dining experience with an in-house brand called La Delizie.  The Sardinia-based airline, which actually operates its long haul flights from Milan Malpensa, says the menus will “pay homage” to the local…

Virgin Atlantic Introduces the “Worlds Most Sustainable Airline Amenity Kit”

Virgin Atlantic says it has created the “worlds most sustainable airline amenity kit” featuring a compostable bamboo toothbrush by BambuuBrush and paper pen, wrapped in a reusable kraft paper bag. The airline will launch the new kits on its first…

Who Would Have Thought: Iberia Reports Increased Customer Satisfaction Scores On New Plane

The Spanish airline Iberia is part of the European IAG airline group which hasn’t made any secret of the fact that Net Promoter Score (NPS) or customer satisfaction scores are one of its most important metrics for measuring success –…

Delta Becomes Latest Airline to Embrace “Bistro Style” Dining in Long-Haul Economy

Delta Air Lines has become the first North American airline to embrace a new style of long-haul Economy meal service after successful trials of the concept on just one route between Portland and Tokyo Narita.  The Atlanta-based airline will introduce…

Virgin Atlantic Partners with ‘Change Please’ to Improve In-Flight Coffee and Combat Homelessness

It’s estimated there are 320,000 people living homeless in the UK at the moment – it’s a problem that’s getting worse and one charity claims the rate is equivalent to 36 new people becoming homeless every single day.  The problem…

Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi – And it’s Still Free

Norwegian has long bucked the trend of other low-cost airlines by offering WiFi on its entire short-haul aircraft fleet and unlike the majority of full-service competitors, Norwegian’s service is free.  In the last 12-months, we’ve also the Oslo-based carrier introduce…

As a Flight Attendant, I couldn’t Think of Many Things Worse Than the Airbus A321XLR

The big news from this weeks Paris Air Show in Le Bourget (apart from IAG’s surprising letter of intent to purchase up to 200 Boeing 737MAX aircraft) has been the launch of the Airbus A321XLR – A single-aisle aircraft that…

Airline Etiquette: Germ Spreading Passengers Are Now More Annoying than Drunks

According to a new survey from Expedia, germ spreading airline passengers are now more annoying than drunks.  The hotel booking site found that 40% of American’s found passengers who cough and splutter throughout a flight are the most annoying type…

Scandi Airline SAS Becomes Latest Carrier to Ditch In-Flight Tax Free Shopping

You soon won’t be able to flick through a catalogue of random perfumes, questionable jewellery and not so hot deals as yet another airline removes the joy of in-flight tax-free shopping.  This time, the Scandinavian airline SAS has decided to…

Lufthansa is Equipping its Entire Long-haul Fleet with Mobile ECG Readers for Medical Emergencies

Dealing with medical emergencies at 38,000 feet is always a dreaded moment for any member of cabin crew.  Resources are limited, medical expertise might not be readily available and you can’t simply land a fully-loaded plane at the nearest hospital…

Air France May Have Served Sandwiches Contaminated with the Deadly Listeria Bacteria

Air France has issued an urgent warning after the potentially deadly Listeria bacteria was discovered in a sandwich served onboard flights to several international destinations.  Routine quality checks revealed that tuna sandwiches which were available from a self-serve buffet in…

Emirates is Creating Soccer Stadiums in the Sky for Major League Finals

For many years, Emirates has spent a small fortune on sponsoring major sports events and sports teams around the world – no more so than soccer.  As it stands, the Dubai-based airline sponsors eight big-name soccer clubs including Arsenal, AC…

All Nippon Airways Wants to Consign the Interphone to the History Books with Wearable Tech

A couple of months ago Japenese carrier All Nippon Airways (ANA) became the last airline in the world to take delivery of its first ever Airbus A380.  ANA currently has two double-deck superjumbos and a third is expected to be…

Lufthansa Unveils New Short-Haul Seats But the Best Bit Will Go Unnoticed By Passengers

We’ve known for some time that Lufthansa plans to standardise the cabins of its short and medium-haul fleet of Airbus A320 family aircraft across its network airlines – that includes Lufthansa, as well as SWISS and Austrian Airlines.  Once the…

The Big Problem With ‘Bring Your Own Device’ Entertainment Streaming That Airlines are Ignoring

Let me start off by saying that ‘Bring Your Own Device’ (BYOD) entertainment streaming – a service that a growing number of airlines from full-service to ultra-low-cost are starting to offer – isn’t necessarily a bad thing.  In fact, in…

Etihad Airways Announces Major Changes to its Economy Service – But it Comes at a Price

Etihad Airways has announced some pretty major changes to its Economy Class experience with a slew of updates including a redesigned main meal service.  The ‘Economy Transformation Programme’ as Etihad is calling it includes updated seats on the majority of…

Etihad Will Operate a Single-Use Plastic Free Flight to Highlight Scourge of Plastic Pollution

Etihad Airways plans to operate a flight without any single-use plastics onboard to mark Earth Day and to raise awareness about the effects of plastic pollution on the environment.  The Abu Dhabi-based airline will become the first airline in the…

British Airways Dumps the Financial Times: Newspaper Rages with Half-Page Advert

The Financial Times, famous for its industry-leading financial analysis and of course it’s salmon pink coloured pages, has reacted pretty furiously to a decision by British Airways to stop offering the print edition of the newspaper for free in the…

Stressful: New Overhead Bins Aren’t Going to End the Drama Over Carry-On Bags

A recent post on the popular frequent flyer forum Flyertalk.com has generated a lot of debate – and it’s all to do with hand luggage and who can (or can’t) use the overhead bins.  In this case, a passenger had…

The Blurring Line Between First and Business Class: Air Italy Launches ‘Dine On Demand’

Air Italy has today unveiled a new dining concept for Business Class passengers, featuring brand new tableware, cutlery and chinaware as well as a ‘Dine On Demand’ menu.  It’s a bold move to offer Dine On Demand and it will…

The Most Anticipated Seat Launch is Finally Here: The New British Airways Club World Seat

They’ve only gone and put a door on it.  British Airways has finally unveiled its long-awaited Club World business class seat replacement today and it is sure not to disappoint.  Dubbed the ‘Club Suite’ because of a sliding privacy door,…

FIRST LOOK: British Airways Reveals Tantalising Preview of New Club World Seat

British Airways is seriously amping up the anticipation of a massive and eagerly awaited upgrade to its Club World business class seat which is expected to be unveiled in the next couple of months.  The airline has just taken to…

Singapore Airlines Doubles Down On “Wellness” with COMO Shambhala Collaboration

“Wellness” is a hot topic in the airlines business at the moment and Singapore Airlines is now doubling down on the concept with a new collaboration with leading wellness brand COMO Shambhala.  The wellness trend is becoming serious business for…

Hidden Seat Back Cameras WILL Improve Passenger Experience Claims Aviation Trade Group

If you haven’t heard, your favourite airline could be spying on you with hidden cameras lurking within the plane’s in-flight entertainment system.  That’s at least the conspiracy theory that emerged just over a week ago when one eagle-eyed Singapore Airlines…

Air Canada Latest Airline to be Caught in an Overbooking Scandal: Did it Deceive Passengers?

It’s a scheme that has been going on for, well, as long as anyone can remember and despite well-publicised incidents, it’s a business strategy that airlines don’t have any plans to give up anytime soon.  The majority of us now…

Norwegian Becomes First Airline to Offer Free WiFi Across the Atlantic

The analysts were wrong… It’s the New Year and the low-cost airline Norwegian hasn’t gone bust – despite some nasty rumours at the end of last year that suggested the carrier was close to defaulting on its huge debt pile. …

Norwegian No Longer Fly to Oakland International Airport from London Gatwick: Other Flight Changes On the Way

Norwegian will stop flying from London Gatwick to Oakland The airline will instead fly direct to San Francisco International Airport The switch will be made on 31st March with one-way fares starting at £174.90 Norwegian will also switch from Fort…

Iberia Steps Up On-Board Recycling Efforts But Are International Aviation Rules The Real Problem?

According to the Airline Passenger Experience Association (APEX) airlines spend over half a billion dollars annually dealing with onboard waste – most of which comes from leftover in-flight catering.  But while the international community becomes increasingly switched on about the…

Etihad is First Middle East Airline to Launch Premium Economy Cabin – Kind Of…

For years, the biggest three airlines in the Middle East – that’s Emirates, Etihad and Qatar Airways – have refused to offer a Premium Economy cabin.  In fact, this ever more popular class of travel that bridges the gulf between…

Oh Dear: Travel Expert (and Journalist) Falls Foul of Saudia’s Very Opaque Dress Code

It’s pretty fair to say that 2017 was anything but a good year for United Airlines when it came to customer service fiasco’s – chief among them was the overbooking debacle that left Dr David Dao bloodied and bruised.  But…

Lufthansa’s Yearly Oktoberfest Celebrations See the Return of Fresh Draft Beer After a 50-Year Hiatus

The world’s biggest and possibly the world’s most famous beer festival gets underway once again in Munich for a two-week extravaganza starting on 22nd September.  The festival, is, of course, Oktoberfest and it draws in tens of thousands of beer…

The Majority of Flight Attendants Think Emotional Support Animals Have a “Negative” Impact On Air Travel

Airlines based in the United States have seen a surge in the number of passengers travelling with so-called Emotional Support Animals in the last few years.  The well-intentioned Air Carrier Access Act was supposed to open up air travel for…

OPINION: Is it Finally Time for British Airways to Reinvent Itself?

British Airways has a serious problem (nothing new there you might say).  It’s been a long time since the carrier has been able to call itself the “World’s favourite airline” (a self-proclaimed title anyhow) and instead seems to be on…

Airline Passengers Have Built An Economy Which Could Compete With Norway’s National Annual GDP

New research by HSBC reveals that airline passengers have helped create a booming new economy valued at something in the region of $400.5 billion USD – with a staggering $1.26 billion being added every single day.  It’s an economy which…

Norwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger Experience

The plucky upstart airline, Norwegian – which is far more used to picking up accolades and industry awards has been attracting rather more negative headlines in recent weeks.  The airline, which like many carriers around the world is facing problems…

Airline Economy Food That Actually Looks and Tastes Good: These Airlines Are Experimenting with a ‘Trayless’ Service

Back in 2014, the Australian airline Qantas launched a new dining concept for its Economy Class passengers on longer international flights.  The idea was to improve both the quality and quantity of food the airline offered while also making the…

Airline Amenity Kits: Are They a Wasteful and Unnecessary Luxury Which Are Ripe for Disruption?

Premium airline passengers have certain expectations – a slap-up four-course meal on fine china, a nice wide seat that converts into a fully-flat bed and of course, an extensive range of in-flight entertainment options for those long intercontinental flights.  Oh,…

Ever Been Stuck On an Unbearably Hot Plane? The 2Hot2Cold App is Designed to Build the Case for New Rules

As much of Europe swelters in near record-breaking temperatures, the National Oceanic and Atmospheric Administration (NOAA) is already predicting that 2018 will be the fourth hottest year on record.  By global standards, only three years have been hotter – 2016 takes…

SOURCES: Emirates is Making More Cuts to Onboard Service – Pursers May Even be Axed

Passengers sat in one of Emirates’ new “game changer” First Class suites aboard its Boeing 777-300 aircraft may soon have to wait just a little longer for a member of cabin crew to answer their video call.  Sources from within…

Campaigners Call for International Criminal Inquiry into ‘Aerotoxic Syndrome’

Campaigners are calling for the International Criminal Court at the Hague to investigate so-called ‘aerotoxic syndrome’ – a condition which is supposedly caused by dangerous chemicals and engine oil particles getting into the cabin air which is then breathed in…

VIDEO: Over 175,000 Starbucks employees watched this video to combat racial bias – Should airlines follow suit?

At 2pm on May 29th, 8,000 Starbucks stores shut up shop. Over 175,000 employees took part in a four-hour long workshop to address racial bias and elevate a spirit of “inclusion and equity”. Employees spoke about their own experiences, took…

Should More Airlines Follow Starbuck’s Lead With “Anti-Bias” Training for Flight Attendants?

On April 12th, Rashon Nelson and Nante Robinson, two young black African American men were arrested at a Starbucks store in Philadephia after sitting down without first buying anything.  The men said they had simply been waiting for a friend…

Victims of In-Flight Sexual Assault: Trust Your Gut, Don’t Take Sleeping Pills and Keep the Armrest Down at all Times

At long last, the spotlight is being cast on in-flight sexual assault and harassment – A crime that travellers seem oblivious to and airlines apparently ignore.  In the last few weeks, the Association of Flight Attendants released a shocking report…

Buying A Flight Isn’t All About Getting The Lowest Price, Is It? New App Allows Premium Airlines To Stand Out

We all love a good bargain, right?  And no more so than when it comes to getting a cheap flight deal – just look at the rise and rise of low-cost airlines.  And partly fueling the increasing dominance of the…

It’s That Time of Year Again: Hot Plane Cabins Continue to be a Problem for Both Passengers and Cabin Crew

The summer season in the Northern Hemisphere has well and truly started and the mercury is starting to inch higher and higher.  But as long hot, sunny days will undoubtedly be welcomed by most people, it can bring a lot…

A New Law Will Help Combat Sexual Assault Onboard Any Plane Bound for the United States

A few months ago we asked why airlines weren’t providing specific training for cabin crew and flight attendants to deal with allegations of sexual assault and harassment onboard their flights.  At the time, most airlines said they had measures to…

Qatar Airways Investment in Air Italy Just Goes to Prove Why Europeans Will Never Get Short-haul ‘First Class’

Yesterday, the chief executive of Qatar Airways, Akbar Al Baker was present at the delivery ceremony of Air Italy’s brand new Boeing 737MAX 8 aircraft at the Boeing delivery center in Everett, near Seattle, Washington.  The fact that Baker decided…

BoardingArea