As much of Europe swelters in near record-breaking temperatures, the National Oceanic and Atmospheric Administration (NOAA) is already predicting that…
Passenger Experience
SOURCES: Emirates is Making More Cuts to Onboard Service – Pursers May Even be Axed
Passengers sat in one of Emirates’ new “game changer” First Class suites aboard its Boeing 777-300 aircraft may soon have to wait ju…
Campaigners Call for International Criminal Inquiry into ‘Aerotoxic Syndrome’
Campaigners are calling for the International Criminal Court at the Hague to investigate so-called ‘aerotoxic syndrome’ – a conditio…
VIDEO: Over 175,000 Starbucks employees watched this video to combat racial bias – Should airlines follow suit?
At 2pm on May 29th, 8,000 Starbucks stores shut up shop. Over 175,000 employees took part in a four-hour long workshop to address racial bias and elev…
Should More Airlines Follow Starbuck’s Lead With “Anti-Bias” Training for Flight Attendants?
On April 12th, Rashon Nelson and Nante Robinson, two young black African American men were arrested at a Starbucks store in Philadephia after sitting …
Victims of In-Flight Sexual Assault: Trust Your Gut, Don’t Take Sleeping Pills and Keep the Armrest Down at all Times
At long last, the spotlight is being cast on in-flight sexual assault and harassment – A crime that travellers seem oblivious to and airlines ap…
Buying A Flight Isn’t All About Getting The Lowest Price, Is It? New App Allows Premium Airlines To Stand Out
We all love a good bargain, right? And no more so than when it comes to getting a cheap flight deal – just look at the rise and rise of low-cos…
It’s That Time of Year Again: Hot Plane Cabins Continue to be a Problem for Both Passengers and Cabin Crew
The summer season in the Northern Hemisphere has well and truly started and the mercury is starting to inch higher and higher. But as long hot, sunny…
A New Law Will Help Combat Sexual Assault Onboard Any Plane Bound for the United States
A few months ago we asked why airlines weren’t providing specific training for cabin crew and flight attendants to deal with allegations of sexu…
Qatar Airways Investment in Air Italy Just Goes to Prove Why Europeans Will Never Get Short-haul ‘First Class’
Yesterday, the chief executive of Qatar Airways, Akbar Al Baker was present at the delivery ceremony of Air Italy’s brand new Boeing 737MAX 8 ai…
First and Business Class Passengers Still Remain Most Important for Airlines (and These Figures Prove Why)
Fascinating new figures reveal the current state of global aviation and they just go to show that despite the rise of low-cost airlines, First and Bus…
68% Of Flight Attendants Have Experienced Sexual Harassment. 1 in 5 Physically Assaulted by Passengers
Shocking results from a survey of over 3,500 flight attendants has revealed that 68% of respondents have suffered some form of sexual harassment durin…
REVEALED: These Are The Things Most Likely to Annoy and Upset Airline Passengers
What are your top travel annoyances? In its annual survey of the things that really get on our nerves when flying, the travel experts at Expedia have…
The Airline Coffee Wars Are Heating Up: But Not Even Specialty Beans Will Stop Your Onboard Cup of Joe Tasting Bad
Our addiction to coffee seems insatiable. Estimates suggest around 400 million cups of the drink are consumed every day in the United States alone. …
The TripAdvisor Community Has Spoken: These Are The Best Airlines In The World 2018
Singapore Airlines has come out as the winner in the annual Tripadvisor Travellers’ Choice Awards for Airlines 2018, beating off tough competition fro…
jetBlue’s CEO Might Be The First Airline Executive To Admit Airbus’ Space Flex Galley Isn’t Good For Crew
For pretty much everyone, apart from airline shareholders perhaps, Airbus’ Space-Flex combined galley and toilet system doesn’t seem like …
Virgin Atlantic’s Brand Relies On Its Best In Market Passenger Experience But The Financials Are Horrid
Virgin Atlantic plunged into the red last year, recording a pre-tax loss of £28.4 million for the 12-months ending 31st December 2017 – that com…
The #MeToo Movement for Flight Attendants: Three Quarters Have Experienced In-Flight Sexual Harassment
New figures reveal nearly three-quarters of flight attendants have been subjected to sexual harassment while at work. The revelation was made by Sara…
Inside the Strange World of Skytrax: The Aviation Rating Organization You Maybe Shouldn’t Trust
Worn as a proud badge of honour by airlines around the world, the air transport rating organisation, Skytrax has made a name for itself as the commerc…
EMPATHY: The Emotion Airlines Wished All Their Flight Attendants Possessed, Yet’s So Hard To Come By
Forget fancy First Class suite’s or state-of-the-art in-flight entertainment systems – There’s one thing that has a bigger impact on…
Tech Startup, Volantio Aims to Reduce the Pain of Getting Bumped from Overbooked Flights
We all know that the vast majority of airlines overbook their flights. And nine times out of ten, this money-making tactic can boost an airline’…
SOURCES: The British Airways Bed Bug Problem is Worse Than You Thought – Cabin Crew Slate Cleaning Teams
British Airways has a problem and its not only hurting its reputation but also physically hurting its passengers. It comes in the form of bed bugs &#…
Delta Was Applauded For It’s New Stance On Service Animals But Guide Dog Users Are Not Happy
When Delta Air Lines recently made it harder for passengers to take service animals like guide dogs and so-called ’emotional support’ anim…
Why Aren’t Flight Attendants Trained to Deal with Sexual Assaults? Something Needs to Change
At long last, the serious issue of in-flight sexual assaults is finally being openly talked about and debated. A series of high profile incidents tha…
The Challenges Facing Airline Uniform Designers and Manufacturers
The flight attendant uniform is probably one of the most important branding exercises for an airline – the most visible way to convey it’s…
EXCLUSIVE: Sources Say This Will Be the New British Airways ‘Club World’ Business Class Seat
Frequent flyers in British Airways’ ‘Club World’ Business Class cabin have long derided what they view as an outdated and uncompetit…
Why Etihad’s New Buy On Board ‘Comfort Items and Amenities’ Should Be Considered Good for the Passenger Experience
At first glance, a new ‘buy on board’ offering from Abu Dhabi’s Etihad Airways could be seen as just a little desperate. A few days…
Is ‘Bring Your Own Device’ In-Flight Entertainment the Future? Market Set to be Worth $3.53 Billion by 2025
The wireless in-flight entertainment market is set to be worth a staggering $3.53 billion USD by 2025 – up from just $900.7 million in 2016. Tr…
Japan Airlines is Partnering With ‘Boom’ to Once Again Make Supersonic Air Travel a Reality
Japan Airlines has today said it will invest $10 million USD in Denver-based, Boom Supersonic to once again make supersonic commercial air travel a re…
How Did Air Transat Get it So Wrong? – The Basic Duties Flight Attendants and Flight Crew Need to Get Right
In July, one of Canada’s largest airlines, Air Transat which specialises in vacation trips, got itself in some pretty hot water due to the way i…
Will This Crazy Plan for Double Deck Airline Seating Ever Become a Reality?
The gulf between what premium airline passengers sat in the pointy end of the plane and those stuck in Economy experience just seems to get wider and …
Lufthansa Reveals Even More Details About its New Business Class Seat – Promises Bed Length of Nearly 87 Inches
A few days ago, German flag carrier, Lufthansa gave us a glimpse of what the airline’s new Business Class seat and cabin would look like when it…
The Revolutionary ‘No Tray’ Airplane Meal: Why Don’t More Airlines Copy the Example of Australian Carrier, Qantas?
Dining at 39,000 feet isn’t normally regarded as the best experience – and that’s just when talking about a Business or even First C…
It’s Official: We Want Free WiFi and Phone Calls On Planes – But Don’t Want Other Passengers to Take Advantage
In today’s ultra-connected world it seems almost unfathomable that we might go without access to our phones for even just one hour – let a…
Fancy Going Fully Flat On a Low Cost Airline? flydubai Offers Just that Option – Shows Off its Brand New Boeing 737MAX
Yesterday, the first day of the 2017 Dubai Air Show kicked off in spectacular fashion with Emirates stealing much of the limelight with its ‘gam…
British Airways Finally Reveals £4.5 bn Plan to Drastically Improve its Service On Long Haul Flights
At the end of last week, International Airlines Group (IAG), the parent company of British Airways and Iberia held its Capital Markets Day. The event…
This Fascinating Survey Reveals What We Really Want to Happen to Improve Air Travel
Recently published results from the annual Global Passenger Survey reveal what passengers from around the world think would really improve their air t…
American Airlines Agrees to Increase Number of Crew on Flagship 787-9 Dreamliner Due to “Extra Workload”
It’s a state-of-the-art aircraft which draws rave reviews from passengers for the many improvements it makes to the in-flight experience –…
British Airways Says Sleep is a Top Priority for Premium Passengers As it Rolls Out Luxe New Bedding Range
The airline that everyone loves to hate (and no, we’re not talking about Ryanair or Frontier for once) is rolling out the next phase of a progra…
After the Delta Air Lines ‘National Anthem’ Debacle, Flight Attendants Need to Learn When to Take a Step Back
Remember when flying used to be civilised? When gentlemen wore suits and the ladies dressed up in their very best frocks. Dinner dished out, silver …
Netflix is Going to Take the In Flight Entertainment Experience to New Levels With Its Free Streaming Service
In January 2016, the popular television streaming service, Netflix became a truly global TV network – simultaneously, the service launched in 13…
Guestlogix Wants to Revolutionise the Airline Passenger Experience with New Ways to Increase Ancillary Revenue
You’re in a hurry and you want to order your favourite coffee from Starbucks. Not a problem – you can use the coffee chain’s Mobile…
Emirates Wins Award for Best In-Flight Entertainment… Again! And Its President Honored With ‘Lifetime Achievement Award’
There are certain things that air passengers have come to expect on long-haul flights nowadays – no matter what class of travel they happen to b…
The Airbus Airspace Cabin Will Debut On jetBlue in 2020: Wins Top Award at APEX Awards
Bigger, brighter, better – that’s what pan-European aircraft manufacturer, Airbus is promising with the introduction of its snazzy looking…
When is an ‘Enhancement’ Not a Good Thing? How Airline’s Confuse Cut Backs With Service Improvements
If you were partially sighted and someone offered to enhance your eyesight, you would probably think that was a good thing. Or perhaps you use Instag…
A New Type of In Flight Entertainment: ‘Immersive Theatre’ – Courtesy of Icelandair
You’re probably going to either really love or absolutely loathe this latest form of in-flight entertainment, courtesy of Icelandair. If your i…
Flying Anytime Soon? This Company Wants to Help You Sleep and Airline’s Are Loving It
Luxury British retailer, The White Company began life in 1994 as a bold but simple vision by the company’s founder, Chrissie Rucker. Her ingeni…
