Passenger Experience

a row of seats in an airplane
Southwest Airlines Abandons Open Seating Policy in Radical Change to its Iconic Onboard Experience
a woman sleeping on an airplane
This Airline Has Designed New Boarding Music That Won’t Irritate Flight Attendants When They Have to Listen to it On Repeat
a tv on a table

Qatar Airways Unveils its Newest Business Class Suites With Foldable TV Screens to Create New Social Spaces

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Alaska Airlines is Making a Big Push For Premium By Adding Nicer Seats to More Planes
a plane flying in the sky
Qatar Airways Confirms it Will Unveil its Hotly Anticipated Qsuite ‘Next Gen’ Business Class Suite at the Farnborough Airshow
Photo Credit: Delta Air Lines
Delta Air Offering Only Vegetarian Meal Options For Thousands Of International Passengers After ‘Spoiled’ Food Scandal
food in a container and a drink on a tray
Delta Air Flight to Amsterdam Forced to Divert to New York JFK After Passengers Were Served Mouldy Food
a blue and white airplane on a runway
Korean Air Says it Will Wrap Up Cabin Service Earlier Over Rising Turbulence Fears
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JetBlue Will Stop Passengers Using Personal Privacy Doors On its New Planes Because it Doesn’t Want to Pay For Additional Flight Attendants
a plane flying over a city
Airline Passenger Discovers Blade Hidden in His Meal After He Bit Into It During San Francisco-Bound Flight
rows of seats in an airplane
United Airlines Looks to Monetize the Investment It Has Made in Tech With Highly Personalized Ads Delivered On Seatback Screens
red and white airplanes with a white design on the tail
Australian Flag Carrier Qantas Introduces a New Boarding Process That Should Be Pretty Familiar For International Travellers
a plane on the tarmac
This Indian Airline Will Now Allow Female Passengers to Sit Next to Other Women to Promote ‘Girl Power’
a large airplane on a runway
Qatar Airways Reveals More Details About Plans to Aggressively Install Elon Musk’s Starlink Inflight Wi-Fi Across its Fleet
a woman serving drinks on an airplane
Lufthansa Will Bring Back Free Tea and Coffee in Short-Haul Economy in Bid to Improve Customer Satisfaction Scores
a group of airplanes parked on a runway
Frontier Airlines CEO Claims There’s ‘Rampant Abuse’ of Wheelchair Services and Says Fakers Should Be Fined
a woman pouring tea into a tray on an airplane
Singapore Airlines Will No Longer Serve Meals When the Seatbelt Sign is On Following Deadly Turbulence Incident
a plane flying in the sky
Iberia Releases New Details About its Airbus A321XLR Single Aisle Planes, Which Will Serve Boston and Washington DC From Madrid
an airplane with seats and a sign on the wall
Emirates Expands its Aircraft Retrofit Programme With Plans to Refit 71 More A380s and 777s With New Interiors
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Emirates Announces The First Nine Destinations For its Airbus A350, Which Will Enter Service On September 15 to This City
a white airplane with blue and white text on it
Delta Air Lines May Soon Remove Irritating Rule For International Passengers Arriving in the US With a Domestic Connection
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Cathay Pacific is Asking Frequent Flyers if They’d Be Willing to Bring Their Own Cutlery to Eat in Business Class
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American Airlines Unveils its Flagship Suite Preferred Seat With More Space and Upgraded Amenities
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Aegean Airlines is Adding Lie-Flat Business Class Seats to a Small Sub-Fleet of ‘Special Purpose’ Airbus A321s
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The First Lufthansa Airbus A350 to Feature The New Allegris Business Class Cabin Will Debut On Munich to Vancouver Route On May 1
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JetBlue Adds Peak Pricing For Bag Fees, Could Now Cost $65 to Check Your First Bag During Busy Travel Periods
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British Airways is Introducing ‘Group 0’ Boarding On March 26 For Ultra Elite Frequent Flyers
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American Airlines Will Make Inflight Wi-Fi Free For All On its Domestic Fleet With New Ad Sponsored Connection
a man and woman eating food on an airplane
Singapore Airlines Unveils Revamped Premium Economy Experience With New Tableware, Amenity Kits and Welcome Champagne
a man and woman sitting in a chair on an airplane
Qatar Airways Will Unveil its Next Generation QSuite 2.0 Business Class Seat at the Farnborough Airshow in July
a large airplane on a runway
Qatar Airways is Looking to Introduce a New First Class Seat, Reversing Decision By Former CEO to Ditch Luxury Cabin
Petronas Towers skyline with tall buildings
British Airways Plots Return to Bangkok and Kuala Lumpur And Announces a Host of Passenger Pleasing Improvements
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Etihad Airways Unveils New Giorgio Armani-Designed Loungewear and Amenity Kits As Well As Fashionable Economy Totes
a plate of food on a table
This is Why ‘Dine-On-Demand’ in Business Class is More Complicated Than You Might Think
a woman holding a tray of food
Dutch Airline KLM is Using Artificial Intelligence to Reduce The Number of Meals it Loads On Flights By Guessing Which Passengers Will Miss Their Connections
a group of sandwiches and a glass of juice
Air France Introduces Cardboard Meal Boxes in Short-Haul Business Class And The Airline Claims it’s More ‘Upmarket’
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Champagne House Laurent Perrier Tells British Airways it Can No Longer Serve its Prestige ‘Grand Siècle’ Cuvee to First Class Passengers
a woman sleeping in a bed
Emirates is Introducing Sleepwear and Slippers For Business Class Passengers On Long-Haul Flights
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Annoyed With Flight Attendants Plunging 787 Dreamliner Window Shades Into Darkness and Then Locking Them? Ask The Crew to Set a Range
a woman sitting in an airplane with a cup of coffee and cookies
British Airways Joins The Ranks of Airlines Offering a Non-Dairy Milk Alternative On its Flights
a plate of food on a table
British Airways Indefinitely Delays Inflight Meal Pre-Order Service Because IT Issues, Of Course
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People Are Losing Their Minds Over American Air’s New Eco-Friendly Business Class Amenity Kit
a man and woman sitting in an airplane eating food
Demand For Vegan Airline Meals Soars By 40% With Economy Passengers Most Likely to Opt For Plant-Based Food
a person holding a phone
Qatar Airways Giving 15,000 Cabin Crew iPhones Loaded With Personal Information About Passengers
emirates inflight entertainment
Emmy Award-Winning Comedy, The White Lotus Emerges as the Hottest Inflight Entertainment TV Show of 2023
a white and black airplane on a runway
Air New Zealand Taps Elon Must’s Starlink Internet Service For High-Speed Inflight Wi-Fi On Domestic Flights
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Lufthansa Launching Task Force to Improve Customer Satisfaction With Senior Management Reshuffle
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Lufthansa Taps In-House Maintenance Team to Adapt Eagerly Awaited Allegris First Class Suites For the Boeing 747-8
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American Airlines Copies Delta With Plans to Install High-Speed Wi-Fi On Regional Jets Beginning in 2024
The Most Anticipated Seat Launch is Finally Here: The New British Airways Club World Seat
British Airways Won’t Now Complete the Rollout of its Club Suite Business Class Until the End of 2026
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