Passenger Experience

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Lufthansa Will Retrofit Airbus A320 Aircraft With Larger Overhead Bins And New Seats With More Legroom
Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi - And it's Still Free
Passengers More Likely to Book Flights With Airlines That Offer Inflight WiFi and Make Sacrifices For the Privilege According to New Survey
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Lufthansa Will Install New Business Class Seats On Airbus A380 Superjumbos, Airline Confirms

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Malaysia Airlines Tells Passengers to Pack Their Own Food After Sacking its Catering Supplier Without Finding a Replacement First
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British Airways is Bringing Back Free Drinks and a Small Meal For Economy Class Passengers On These Two Short-Haul Routes
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Lufthansa Becomes the Latest Airline to Introduce an Oat Milk Alternative Onboard its Flights
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Air Canada Will Let Customers Turn Non-Refundable Fares into 100% Refundable Tickets With Hopper’s New Fintech Service
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Cathay Pacific Collabs With Plant-Forward Restaurant, VEDA by Ovolo to Create New Range of Premium Economy and Economy Meals
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Cathay Pacific Teases New Business Class Suite Which Will Rollout Next Year On Boeing 777 Fleet
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Sacré Bleu: American Airlines Has Axed Champagne in International Flagship Business Class
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British Airways Will Start Rationing Food in an Attempt to Reduce Waste But Could Passengers Go Hungry?
british airways
British Airways Introduces New Snacks in Shorthaul Economy to Accompany the Return of Free Tea and Coffee
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More Than 160,000 Passengers ‘Trade Up’ to Emirates Premium Economy in First Year of Revenue Service
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United Airlines Becomes First U.S. Carrier With Braille Signage Within the Airplane Cabin
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Lufthansa Increasing Pre-Order Meal Selection For Business Class Passengers On Long-Haul Flights From Germany
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Passengers On 11-Hour British Airways Flight From South Africa Go Without Breakfast Because The Crew Bunks Were Broken
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Air Canada Introduces The Incredibly Instagrammable Aperol Spritz to its Inflight Drinks Menu Along With Other Trendy Additions
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Emirates Tests New Meal Pre-Order Service For Business Class Passengers On These Select Routes
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Japan Airlines Starting Clothing Hire Service So That Passengers Don’t Have to Pack So Much
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Dutch Flag Carrier Unveils New Business Class Seats With Lightweight Doors
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United Airlines Will Send Meal, Hotel and Rideshare Vouchers Direct to Passengers’ Mobile Phones During Delays and Cancellations
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British Airways Increases Minimum Connection Times at its Heathrow Hub for Transfer Passengers… How Could It Affect You?
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Qantas Teases New Look Premium Economy Seats and Special ‘Wellbeing Zone’ On Planes That Will Fly Direct From Sydney to New York and London
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Emirates Will Debut its Premium Economy Cabin On Flights to India For The First Time In October
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Airline Forced to Leave 50 Passengers Behind After Two Cabin Crew Went Sick On The Outbound Flight
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Delta Air Lines is Trialling Reusable Cups For Main Cabin Drink Service in an Attempt to Slash Single-Use Plastics
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Singapore Airlines Will Start Offering Free Unlimited Inflight WiFi For All Passengers Beginning July 1
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British Airways Will Use Subtle Subliminal Messaging in Attempt to Manage Mountains of Hand Luggage
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Singapore Airlines Shelves Plans to Serve Meals in Paper Boxes on Long-Haul Flights Following Customer Feedback
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United Airlines Becomes First U.S. Airline to Support Apple’s ‘Live Activities’ iPhone Feature
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Emirates Brings Back Free Onboard WiFi For All Passengers After Cutting Complimentary Service During the Pandemic
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Finnair Says it’s Getting Tough On Hand Luggage and Will Start Charging People For Excess Baggage to Reduce Delays
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Hawaiian Airlines Offers First Look Inside New Boeing 787-9 Dreamliners With Business Class Suites
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British Airways Pushes Back New Uniform Rollout After Last Minute Changes Are Made
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British Airways Planning Major Changes to Website and Phone App to Address Frequent Flyer Complaints
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Lufthansa Has Revealed How Much it Saves Per Passenger By Removing Free Food and Drinks On Shorthaul Flights
emirates planes parked up at dubai international airport
Emirates Ditches Paper Boarding Passes at its Dubai Hub in Attempt to Reduce Waste
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Delta Air Lines is Rolling Out a New ‘Bring Your Own Device’ Digital Experience That Connects Passengers With Other ‘Premium’ Brands
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Lufthansa Sees Customer Satisfaction Scores Plummet as Post Pandemiuc Cost Cutting Focus Continues
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Air France is Abandoning Customer Support On Twitter After Losing its Verified Badge in Terms of Service Dispute
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Senior Managers at British Airways Will ‘Sponsor a Flight’ After On-Time Arrival Rate Plummets to Just 51%
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Couple Lose Court Claim For Two Aperol Spritzes Costing Just $19 After Airline Cancelled Their Original Flight
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Etihad Airways Offers Free Inflight Messaging and Simplified WiFi Pricing On Widebody Aircraft
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British Airways To Test Whether Having More Cabin Crew Can Improve The Inflight Experience On Poor Performing Routes
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Finnair Axes Champagne and Pillows in Latest Cost-Cutting Move as Airline Struggles With Russian Airspace Closure
United Airlines flight attendants take a meal order onboard a plane
United’s Own Flight Attendants Are to Report Themselves For Providing Slow, Poor Service
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Riyadh Air CEO Says Passengers “Might” Be Able to Drink Alcohol On Saudi Arabia Flights By 2025
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Man Sues Airline After He Got Stuck in Business Class Seat and a Flight Attendant Had to Pull Him Free
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Flight Attendants Are Again Pushing For a Lap Infant Ban On U.S. Airlines
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Emirates Loses ‘Deceptive Advertising’ Lawsuit After Passenger Complains About Inferior Business Class Seats
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