Passenger Experience

It’s Official: We Want Free WiFi and Phone Calls On Planes – But Don’t Want Other Passengers to Take Advantage

In today’s ultra-connected world it seems almost unfathomable that we might go without access to our phones for even just one hour – let alone the length of a long haul flight.  But up until recently, the one place you…

Fancy Going Fully Flat On a Low Cost Airline? flydubai Offers Just that Option – Shows Off its Brand New Boeing 737MAX

Yesterday, the first day of the 2017 Dubai Air Show kicked off in spectacular fashion with Emirates stealing much of the limelight with its ‘game changer‘ of a new First Class Suite.  But on the sidelines of the massive event,…

British Airways Finally Reveals £4.5 bn Plan to Drastically Improve its Service On Long Haul Flights

At the end of last week, International Airlines Group (IAG), the parent company of British Airways and Iberia held its Capital Markets Day.  The event is mostly aimed at shareholders and financial analysts who are keen to find out about…

This Fascinating Survey Reveals What We Really Want to Happen to Improve Air Travel

Recently published results from the annual Global Passenger Survey reveal what passengers from around the world think would really improve their air travel experience.  Published by the International Air Transport Association (IATA), a global trade body which represents 83% of…

American Airlines Agrees to Increase Number of Crew on Flagship 787-9 Dreamliner Due to “Extra Workload”

It’s a state-of-the-art aircraft which draws rave reviews from passengers for the many improvements it makes to the in-flight experience – The Boeing 787 Dreamliner offers a quieter cabin, higher humidity levels and LED mood lighting to combat jetlag, as…

British Airways Says Sleep is a Top Priority for Premium Passengers As it Rolls Out Luxe New Bedding Range

The airline that everyone loves to hate (and no, we’re not talking about Ryanair or Frontier for once) is rolling out the next phase of a programme to transform its premium passenger experience.  British Airways is joining the bedding arms…

After the Delta Air Lines ‘National Anthem’ Debacle, Flight Attendants Need to Learn When to Take a Step Back

Remember when flying used to be civilised?  When gentlemen wore suits and the ladies dressed up in their very best frocks.  Dinner dished out, silver service style and everyone was on their very best behaviour?  No, nor do we.  Maybe…

Netflix is Going to Take the In Flight Entertainment Experience to New Levels With Its Free Streaming Service

In January 2016, the popular television streaming service, Netflix became a truly global TV network – simultaneously, the service launched in 130 new countries around the world.  It was a massive expansion on the 60 territories Netflix was previously present…

Guestlogix Wants to Revolutionise the Airline Passenger Experience with New Ways to Increase Ancillary Revenue

You’re in a hurry and you want to order your favourite coffee from Starbucks.  Not a problem – you can use the coffee chain’s Mobile Order and Pay service to pre-order your espresso-based treat, quickly pay via the Starbucks app…

Emirates Wins Award for Best In-Flight Entertainment… Again! And Its President Honored With ‘Lifetime Achievement Award’

There are certain things that air passengers have come to expect on long-haul flights nowadays – no matter what class of travel they happen to be sitting in.  Inflight entertainment with a personal TV to watch the latest blockbusters and…

The Airbus Airspace Cabin Will Debut On jetBlue in 2020: Wins Top Award at APEX Awards

Bigger, brighter, better – that’s what pan-European aircraft manufacturer, Airbus is promising with the introduction of its snazzy looking Airspace cabin interior product for A320 model aircraft.  The promise is to bring the same kind of features previously reserved just…

When is an ‘Enhancement’ Not a Good Thing? How Airline’s Confuse Cut Backs With Service Improvements

If you were partially sighted and someone offered to enhance your eyesight, you would probably think that was a good thing.  Or perhaps you use Instagram or Facetune to enhance your selfies – again, in most cases, that’s a positive. …

A New Type of In Flight Entertainment: ‘Immersive Theatre’ – Courtesy of Icelandair

You’re probably going to either really love or absolutely loathe this latest form of in-flight entertainment, courtesy of Icelandair.  If your idea of entertainment on a long haul flight is catching up with all the latest blockbusters then this might…

Flying Anytime Soon? This Company Wants to Help You Sleep and Airline’s Are Loving It

Luxury British retailer, The White Company began life in 1994 as a bold but simple vision by the company’s founder, Chrissie Rucker.  Her ingenious plan was to design and make homewares and clothing that were predominantly white.  They would be…