Passenger Experience

a plane with a bottle of champagne
Sacré Bleu: American Airlines Has Axed Champagne in International Flagship Business Class
a tray with food and drinks on it
British Airways Will Start Rationing Food in an Attempt to Reduce Waste But Could Passengers Go Hungry?
british airways

British Airways Introduces New Snacks in Shorthaul Economy to Accompany the Return of Free Tea and Coffee

a group of people standing in an airplane
More Than 160,000 Passengers ‘Trade Up’ to Emirates Premium Economy in First Year of Revenue Service
a close up of a luggage handle
United Airlines Becomes First U.S. Carrier With Braille Signage Within the Airplane Cabin
a row of seats in an airplane
Lufthansa Increasing Pre-Order Meal Selection For Business Class Passengers On Long-Haul Flights From Germany
a large airplane on the runway
Passengers On 11-Hour British Airways Flight From South Africa Go Without Breakfast Because The Crew Bunks Were Broken
Air Canada Introduces The Incredibly Instagrammable Aperol Spritz to its Inflight Drinks Menu Along With Other Trendy Additions
Emirates Tests New Meal Pre-Order Service For Business Class Passengers On These Select Routes
Japan Airlines Starting Clothing Hire Service So That Passengers Don’t Have to Pack So Much
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Dutch Flag Carrier Unveils New Business Class Seats With Lightweight Doors
United Airlines Will Send Meal, Hotel and Rideshare Vouchers Direct to Passengers’ Mobile Phones During Delays and Cancellations
British Airways Increases Minimum Connection Times at its Heathrow Hub for Transfer Passengers… How Could It Affect You?
Qantas Teases New Look Premium Economy Seats and Special ‘Wellbeing Zone’ On Planes That Will Fly Direct From Sydney to New York and London
a group of people standing in an airplane
Emirates Will Debut its Premium Economy Cabin On Flights to India For The First Time In October
Airline Forced to Leave 50 Passengers Behind After Two Cabin Crew Went Sick On The Outbound Flight
Delta Air Lines is Trialling Reusable Cups For Main Cabin Drink Service in an Attempt to Slash Single-Use Plastics
a plane flying in the sky
Singapore Airlines Will Start Offering Free Unlimited Inflight WiFi For All Passengers Beginning July 1
a group of airplanes on a runway
British Airways Will Use Subtle Subliminal Messaging in Attempt to Manage Mountains of Hand Luggage
a woman pouring tea into a tray on an airplane
Singapore Airlines Shelves Plans to Serve Meals in Paper Boxes on Long-Haul Flights Following Customer Feedback
United Airlines Becomes First U.S. Airline to Support Apple’s ‘Live Activities’ iPhone Feature
Emirates Brings Back Free Onboard WiFi For All Passengers After Cutting Complimentary Service During the Pandemic
Finnair Says it’s Getting Tough On Hand Luggage and Will Start Charging People For Excess Baggage to Reduce Delays
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Hawaiian Airlines Offers First Look Inside New Boeing 787-9 Dreamliners With Business Class Suites
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British Airways Pushes Back New Uniform Rollout After Last Minute Changes Are Made
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British Airways Planning Major Changes to Website and Phone App to Address Frequent Flyer Complaints
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Lufthansa Has Revealed How Much it Saves Per Passenger By Removing Free Food and Drinks On Shorthaul Flights
emirates planes parked up at dubai international airport
Emirates Ditches Paper Boarding Passes at its Dubai Hub in Attempt to Reduce Waste
Delta Air Lines is Rolling Out a New ‘Bring Your Own Device’ Digital Experience That Connects Passengers With Other ‘Premium’ Brands
a white airplane in the sky
Lufthansa Sees Customer Satisfaction Scores Plummet as Post Pandemiuc Cost Cutting Focus Continues
Air France is Abandoning Customer Support On Twitter After Losing its Verified Badge in Terms of Service Dispute
Senior Managers at British Airways Will ‘Sponsor a Flight’ After On-Time Arrival Rate Plummets to Just 51%
Couple Lose Court Claim For Two Aperol Spritzes Costing Just $19 After Airline Cancelled Their Original Flight
a woman in a uniform in an airplane
Etihad Airways Offers Free Inflight Messaging and Simplified WiFi Pricing On Widebody Aircraft
a woman standing in an airplane
British Airways To Test Whether Having More Cabin Crew Can Improve The Inflight Experience On Poor Performing Routes
Finnair Axes Champagne and Pillows in Latest Cost-Cutting Move as Airline Struggles With Russian Airspace Closure
United Airlines flight attendants take a meal order onboard a plane
United’s Own Flight Attendants Are to Report Themselves For Providing Slow, Poor Service
a man in a white suit walking up the stairs of an airplane
Riyadh Air CEO Says Passengers “Might” Be Able to Drink Alcohol On Saudi Arabia Flights By 2025
a plane flying in the air
Man Sues Airline After He Got Stuck in Business Class Seat and a Flight Attendant Had to Pull Him Free
a group of people sitting in an airplane
Flight Attendants Are Again Pushing For a Lap Infant Ban On U.S. Airlines
Emirates Loses ‘Deceptive Advertising’ Lawsuit After Passenger Complains About Inferior Business Class Seats
a group of people sitting in an airplane
Passengers Called 911 to Get Police to Rescue Them From Plane After Being Held On Tarmac For Nearly Six Hours, Airline Fined $225,000
a plate of food on a table
British Airways is to Trial a Pre-Order Service That Will Let Passengers in All Cabins Guarantee Their First Meal Choice
a screen on the back of a seat
American Airlines Becomes First U.S. Carrier to ‘Guarantee’ Families Can Sit Together For Free… But There Are Catches
Etihad Airways Forced to Suspend Online Check-In For Nine Days As it Updates IT System
Passengers Travelling Through Spanish Airports Won’t Need to Remove Liquids or Electronics From Their Bags From 2024
United Airlines Makes it Easier For Families to Sit Together… For Free (But is it a Cynical Attempt to Appease Regulators?)
a plane taking off from a runway
Spanish Airlines Facing Lawsuit Because They Refuse to Accept Cash as Payment For Inflight Purchases
Qatar Airways Becomes The First Airline in the Middle East to Introduce Electronic Reusable Bag Tags
Passengers Claim They Were Trapped On Etihad Airways Flight From Toronto For Nearly 24 Hours After Two Diversions, a Technical Snag and Crew Change
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