Passenger Experience

A finnair seatback screen
A Mom Says Her Child Went Hungry on an 8-Hour Finnair Flight – But Was the Airline Really To Blame?
a white airplane in the sky
Lufthansa Joins The ‘Buy Now, Pay Later’ Revolution For Flights – It’s Like a Credit Card For Those Without One
a food in a container with a picture of an airplane

Korean Air Will Serve Economy Class Meals in Plant-Based Containers… Just Don’t Try To Eat Them

an airplane on a runway
Emirates Announces Super Fast Rollout Of Starlink Internet Across Its Windebody Aircraft Fleet
a large airplane on a runway
Qatar Airways Hits Another Starlink High-Speed Wi-Fi Milestone But Now Things Could Slowdown
a group of airplanes parked in a row
British Airways Taps Elon Musk’s Starlink For Fast And Free Gate-to-Gate Wi-Fi For Everyone
collage of meal served onboard Emirates showing a single cashew nut in the meal
‘They Weren’t Joking’: Emirates Passenger Finds One Lonely Cashew Nut In Meal And Some People Are Furious
KLM's New Economy Service Routine is "Illogical" and "Messy" According to Cabin Attendants
The Netherlands Isn’t Short Of Water But This Dutch Airline Wants Passengers To Drink Desalinated Seawater
a row of seats in an airplane
Lufthansa’s Flight Attendants Are Refusing To Work With Embattled Airline On Long-Awaited Service Improvements
a man wearing a face mask and holding a clipboard
Alaska Airlines Forced to Scrap New First Class Glassware Days After Debut… Here’s What Passengers Are Reporting
Interior of new American Airlines Boeing 787-9 Dreamliner
American Airlines Taps Ex-Senior Delta Air Leader To Redesign The ‘Entire Inflight Experience’
A Ryanair Boeing 737 behind a barbed wire fence
Ryanair Faces Backlash Over Digital-Only Boarding Passes as CEO Shrugs Off Elderly Passenger Fears
rows of seats on an airplane
Emirates Wants To Introduce a ‘Game Changing’ Economy Seat But Old Regulations Are Proving A Major Headache
a group of people boarding an airplane
No Smartphone, No Flight: Ryanair Is Banning Paper Boarding Passes This November
a plane with a bottle of champagne
American Airlines Joins The Champagne Wars: Bollinger Will Debut In Flahship First And Business This Fall
a woman sitting in a chair with a man in the background
British Airways Is Now Shrinking Its Short-Haul Business Class Meals Because Of Supersized Cabins
A Korean Air Boeing 777 landing
Korean Air Forced to Shelve $215 Million Refit Of Boeing 777s Over Premium Economy Seating
a blue airplane on a runway
Southwest Becomes Largest US Airline to Offer Free WiFi Across Entire Fleet
the tail fin of an airplane
JetBlue Snubs Starlink for Amazon’s Project Kuiper in Major Satellite WiFi Win
An Austrian Airlines Airbus A320neo on the tarmac
Austrian Airlines Is Offering Bare Bones Budget Flights To Dubai On Short-Haul Airbus A320 Single-Aisle Jets
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a menu and a bowl of olives
SWISS Ups The Ante In Business Class With New Dining Experience That Compare’s ‘With a Top Restaurant’
Lufthansa's first boeing 787 dreamliner featuring new allegris cabins flying in the sky
Lufthansa Boasts About Taking Delivery Of New Boeing 787 With Business Class Seats It Can’t Use
british airways
British Airways Drops Water Bottle Ban After Facing Passenger Revolt
a room with a couch and a sink
Lufthansa Flight Attendants Slam Flagship New First Class Suites And It’s (Many) Design Flaws
a group of airplanes parked at an airport
Southwest Airlines Is Bringing Back Its Famous ‘Bags Fly Free’ Promotion… But Here’s The Catch
rows of seats on an airplane
Emirates Becomes The Largest Airline So Far To Ban Power Banks Over Fire Fears
qatar airways partnership with composer Hans Zimmer
Qatar Airways Partners With Oscar Winning Composer Hans Zimmer to Create New Bespoke Onboard Music
illustration of new American Airlines provisions grab and go lounge concept at Charlotte airport
American Airlines Is Opening A New Grab & Go Lounge At Its Charlotte Douglas Hub
a selection of Duty Free items on top of an Iberia airline cart
This Transatlantic Airline Is Bucking An Industry Trend By Reintroducing Duty Free Shopping On Its Planes
a seat in a plane
Five Massive Changes Virgin Atlantic Is Making To Transform The Flying Experience For Passengers
entrance way of new American Airlines Boeing 787-9 Dreamliner
Five Things We’ve Learned American Airlines Is Doing To Improve Its Image Problem
a person using the united airlines mobile app
United’s New App Feature Takes the Stress Out of Flight Connections… Here’s How It Works
Claims: Ryanair Still Isn't Complying with Local Laws in New Cabin Crew Contracts
Coffee Crackdown: These Airlines Are Now Refusing To Let Passengers Board With Their Morning Brew
a tray of food and drinks on a plane
Watergate Scandal: Passengers Slam British Airways Over Latest Eye-Raising Initiative
united airlines united express Robin Guess / Shutterstock.com
Why Did United Just Quietly Switch Off Elon Musk’s Starlink Wi-Fi Across It’s Fleet And When Might it Return?
the new Missoni branded Delta beddind and slippers
Delta Unveils Luxe New Missoni Bedding After Dodging Trump’s Tariffs
emirates planes parked up at dubai international airport
Emirates In Secret Talks to Bring Elon Musk’s Starlink Internet to Flights But Two Major Obstacles Stand in the Way
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A CGI image of the inside of United's new Polaris cabin on Boeing 787-9 Dreamliners
United Airlines Takes its Polaris Business Class To New Heights In Major Boost For Passengers… Take a Look Inside
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American Airlines is Introducing a Very British Tradition On Flagship Routes From London… But It Doesn’t Sound Very Nice
The Business Class cabin of a Riyadh Air Boeing 787 Dreamliner
This Luxury New Airline Won’t Serve Champagne… Or Any Other Alcohol For That Matter
a row of seats in an airplane
Lufthansa Ditches Duty Free Carts as Cabin Space Becomes Premium Real Estate
The Lufthansa AI set up to cut down on food waste with a smart camera that scans meal trays
Lufthansa Turns to AI “Tray Trackers” To Cut Food Waste and Redesign In-Flight Meals
a seat in an airplane
Delta Air is Delaying Roll Out of New Missoni-Branded Luxury Bedding Due to Trump Policies
a tray with teapot and cups on it
Tea Time Twist: British Airways Announces Surprise New In-Flight Tea Partner
a plane flying in the sky
Scandi Airline SAS is Bringing Back Business Class On Short-Haul Flights in Response to Rising Demand For Premium Travel Experiences
an airplane flying over a runway with buildings and mountains in the background
American Airlines is Finally Bringing Free Wi-Fi to the Majority Of its Fleet But Passengers Will Need to Wait A Little Longer
Qatar Airways Hub in Doha Planning 100% Capacity Increase in Huge Expansion Featuring Tropical Gardens
Qatar Airways is Giving Passengers Flying On Its New Routes to Australia Free Food Vouchers At its Doha Hub
a woman in a blue dress
Southwest Airlines Plotting Superfast Retrofit Program With Plans to Upgrade 10 Aircraft Per Night Before Assigned Seating Comes Into Effect
a bottle of champagne with bubbles
Trump’s Tariffs Could Put a Cork in Champagne at 35,000 Feet For Delta and United’s High-Flying Premium Passengers
a plane in the sky
American Airlines Eliminates Irritating Rule That Has Been a Bugbear For International Arrivals to the US With a Domestic Connection
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