Passenger Experience

a group of airplanes parked at an airport
Dutch Flag Carrier KLM Set to Finally Introduce Buy-On-Board in Short-Haul Economy
a white airplane with red writing on it
Lufthansa’s Low-Cost Short-Haul Airline Eurowings Wins Four Star Rating From Skytrax
a plane on the runway

Norse Atlantic is Now Offering Free Carry-On Bags For Budget Conscious Long-Haul Travelers

a man in a vest and vest standing next to a woman in an airplane
German Flag Carrier Lufthansa Set to Introduce Free Drinks, Including Alcohol, in Short-Haul Economy to Address Plummeting Customer Satisfaction Scores
a plane on the runway with a city in the background
Qatar Airways is Introducing a Signature Caviar Service in Business Class On 13 Routes… Is Your Flight Included?
a person sleeping on an airplane
After More Than Three Decades in Print, United Airlines is Following its Rivals And Discontinuing its Much-Loved Inflight Magazine
a seat and a chair in a plane
Emirates Brings its A380 Business Class Seat to the Boeing 777 and With it Direct Aisle Access at Every Seat
a large airplane on a runway
British Airways Bucking Industry Trend With Plans to Reintroduce Inflight Duty Free Shopping On Select Routes
a woman sitting in an airplane
Could British Airways Lose its Four-Star Rating Because Of its ‘Low-Cost’ Short-Haul Product, Lagging First Class Experience and ‘Poor’ Service Standards?
a plane taking off from an airport
Korean Air Will No Longer Serve Cup Noodles as a Mid-Flight Snack Due to Turbulence Injury Fears
a row of seats in an airplane
Southwest Airlines Abandons Open Seating Policy in Radical Change to its Iconic Onboard Experience
a woman sleeping on an airplane
This Airline Has Designed New Boarding Music That Won’t Irritate Flight Attendants When They Have to Listen to it On Repeat
a tv on a table
Qatar Airways Unveils its Newest Business Class Suites With Foldable TV Screens to Create New Social Spaces
a group of people sitting on an airplane
Alaska Airlines is Making a Big Push For Premium By Adding Nicer Seats to More Planes
a plane flying in the sky
Qatar Airways Confirms it Will Unveil its Hotly Anticipated Qsuite ‘Next Gen’ Business Class Suite at the Farnborough Airshow
Photo Credit: Delta Air Lines
Delta Air Offering Only Vegetarian Meal Options For Thousands Of International Passengers After ‘Spoiled’ Food Scandal
food in a container and a drink on a tray
Delta Air Flight to Amsterdam Forced to Divert to New York JFK After Passengers Were Served Mouldy Food
a blue and white airplane on a runway
Korean Air Says it Will Wrap Up Cabin Service Earlier Over Rising Turbulence Fears
a row of seats in an airplane
JetBlue Will Stop Passengers Using Personal Privacy Doors On its New Planes Because it Doesn’t Want to Pay For Additional Flight Attendants
a plane flying over a city
Airline Passenger Discovers Blade Hidden in His Meal After He Bit Into It During San Francisco-Bound Flight
rows of seats in an airplane
United Airlines Looks to Monetize the Investment It Has Made in Tech With Highly Personalized Ads Delivered On Seatback Screens
red and white airplanes with a white design on the tail
Australian Flag Carrier Qantas Introduces a New Boarding Process That Should Be Pretty Familiar For International Travellers
a plane on the tarmac
This Indian Airline Will Now Allow Female Passengers to Sit Next to Other Women to Promote ‘Girl Power’
a large airplane on a runway
Qatar Airways Reveals More Details About Plans to Aggressively Install Elon Musk’s Starlink Inflight Wi-Fi Across its Fleet
a woman serving drinks on an airplane
Lufthansa Will Bring Back Free Tea and Coffee in Short-Haul Economy in Bid to Improve Customer Satisfaction Scores
a group of airplanes parked on a runway
Frontier Airlines CEO Claims There’s ‘Rampant Abuse’ of Wheelchair Services and Says Fakers Should Be Fined
a woman pouring tea into a tray on an airplane
Singapore Airlines Will No Longer Serve Meals When the Seatbelt Sign is On Following Deadly Turbulence Incident
a plane flying in the sky
Iberia Releases New Details About its Airbus A321XLR Single Aisle Planes, Which Will Serve Boston and Washington DC From Madrid
an airplane with seats and a sign on the wall
Emirates Expands its Aircraft Retrofit Programme With Plans to Refit 71 More A380s and 777s With New Interiors
a white airplane flying in the sky
Emirates Announces The First Nine Destinations For its Airbus A350, Which Will Enter Service On September 15 to This City
a white airplane with blue and white text on it
Delta Air Lines May Soon Remove Irritating Rule For International Passengers Arriving in the US With a Domestic Connection
a group of people in an airplane
Cathay Pacific is Asking Frequent Flyers if They’d Be Willing to Bring Their Own Cutlery to Eat in Business Class
a desk and chair in an airplane
American Airlines Unveils its Flagship Suite Preferred Seat With More Space and Upgraded Amenities
a white and blue airplane in the sky
Aegean Airlines is Adding Lie-Flat Business Class Seats to a Small Sub-Fleet of ‘Special Purpose’ Airbus A321s
a seat in a plane
The First Lufthansa Airbus A350 to Feature The New Allegris Business Class Cabin Will Debut On Munich to Vancouver Route On May 1
the tail fin of an airplane
JetBlue Adds Peak Pricing For Bag Fees, Could Now Cost $65 to Check Your First Bag During Busy Travel Periods
a sign in front of a group of people
British Airways is Introducing ‘Group 0’ Boarding On March 26 For Ultra Elite Frequent Flyers
a plane taking off from a runway
American Airlines Will Make Inflight Wi-Fi Free For All On its Domestic Fleet With New Ad Sponsored Connection
a man and woman eating food on an airplane
Singapore Airlines Unveils Revamped Premium Economy Experience With New Tableware, Amenity Kits and Welcome Champagne
a man and woman sitting in a chair on an airplane
Qatar Airways Will Unveil its Next Generation QSuite 2.0 Business Class Seat at the Farnborough Airshow in July
a large airplane on a runway
Qatar Airways is Looking to Introduce a New First Class Seat, Reversing Decision By Former CEO to Ditch Luxury Cabin
Petronas Towers skyline with tall buildings
British Airways Plots Return to Bangkok and Kuala Lumpur And Announces a Host of Passenger Pleasing Improvements
a man and woman wearing black clothes
Etihad Airways Unveils New Giorgio Armani-Designed Loungewear and Amenity Kits As Well As Fashionable Economy Totes
a plate of food on a table
This is Why ‘Dine-On-Demand’ in Business Class is More Complicated Than You Might Think
a woman holding a tray of food
Dutch Airline KLM is Using Artificial Intelligence to Reduce The Number of Meals it Loads On Flights By Guessing Which Passengers Will Miss Their Connections
a group of sandwiches and a glass of juice
Air France Introduces Cardboard Meal Boxes in Short-Haul Business Class And The Airline Claims it’s More ‘Upmarket’
a glass of wine and food on a table
Champagne House Laurent Perrier Tells British Airways it Can No Longer Serve its Prestige ‘Grand Siècle’ Cuvee to First Class Passengers
a woman sleeping in a bed
Emirates is Introducing Sleepwear and Slippers For Business Class Passengers On Long-Haul Flights
a row of seats in an airplane
Annoyed With Flight Attendants Plunging 787 Dreamliner Window Shades Into Darkness and Then Locking Them? Ask The Crew to Set a Range
a woman sitting in an airplane with a cup of coffee and cookies
British Airways Joins The Ranks of Airlines Offering a Non-Dairy Milk Alternative On its Flights
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