Passenger Experience

a woman sitting in a chair looking at a tablet
Delta Air Lines is Rolling Out a New ‘Bring Your Own Device’ Digital Experience That Connects Passengers With Other ‘Premium’ Brands
a white airplane in the sky
Lufthansa Sees Customer Satisfaction Scores Plummet as Post Pandemiuc Cost Cutting Focus Continues
a group of airplanes at an airport

Air France is Abandoning Customer Support On Twitter After Losing its Verified Badge in Terms of Service Dispute

a row of airplanes parked on a runway
Senior Managers at British Airways Will ‘Sponsor a Flight’ After On-Time Arrival Rate Plummets to Just 51%
a plane flying in the air
Couple Lose Court Claim For Two Aperol Spritzes Costing Just $19 After Airline Cancelled Their Original Flight
a woman in a uniform in an airplane
Etihad Airways Offers Free Inflight Messaging and Simplified WiFi Pricing On Widebody Aircraft
a woman standing in an airplane
British Airways To Test Whether Having More Cabin Crew Can Improve The Inflight Experience On Poor Performing Routes
a plane flying in the sky
Finnair Axes Champagne and Pillows in Latest Cost-Cutting Move as Airline Struggles With Russian Airspace Closure
United Airlines flight attendants take a meal order onboard a plane
United’s Own Flight Attendants Are to Report Themselves For Providing Slow, Poor Service
a man in a white suit walking up the stairs of an airplane
Riyadh Air CEO Says Passengers “Might” Be Able to Drink Alcohol On Saudi Arabia Flights By 2025
a plane flying in the air
Man Sues Airline After He Got Stuck in Business Class Seat and a Flight Attendant Had to Pull Him Free
a group of people sitting in an airplane
Flight Attendants Are Again Pushing For a Lap Infant Ban On U.S. Airlines
a seat with a white pillow and a white pillow on the back
Emirates Loses ‘Deceptive Advertising’ Lawsuit After Passenger Complains About Inferior Business Class Seats
a group of people sitting in an airplane
Passengers Called 911 to Get Police to Rescue Them From Plane After Being Held On Tarmac For Nearly Six Hours, Airline Fined $225,000
a plate of food on a table
British Airways is to Trial a Pre-Order Service That Will Let Passengers in All Cabins Guarantee Their First Meal Choice
a screen on the back of a seat
American Airlines Becomes First U.S. Carrier to ‘Guarantee’ Families Can Sit Together For Free… But There Are Catches
a sign in a airport
Etihad Airways Forced to Suspend Online Check-In For Nine Days As it Updates IT System
people walking in a airport
Passengers Travelling Through Spanish Airports Won’t Need to Remove Liquids or Electronics From Their Bags From 2024
rows of seats in an airplane
United Airlines Makes it Easier For Families to Sit Together… For Free (But is it a Cynical Attempt to Appease Regulators?)
a plane taking off from a runway
Spanish Airlines Facing Lawsuit Because They Refuse to Accept Cash as Payment For Inflight Purchases
a plane flying in the sky
Qatar Airways Becomes The First Airline in the Middle East to Introduce Electronic Reusable Bag Tags
a sign with text on it
Passengers Claim They Were Trapped On Etihad Airways Flight From Toronto For Nearly 24 Hours After Two Diversions, a Technical Snag and Crew Change
a person holding a cup of beverage
Alaska Airlines Becomes First U.S. Carrier to Ditch Plastic Cups in War On Single-Use Plastics
a group of people in an airplane
Cathay Pacific Flight Attendants Complain Service and Safety are Being Compromised By Staffing Cuts
a large white airplane on a runway
‘Miscommunication’ Blunder Sends Bali-Bound Plane On An Eight Hour Flight to Nowhere
a man and woman standing in an airplane
This Airline Will Be Popping Champagne Corks as the Clock Strikes Midnight On New Years’ Eve With Mid-Flight Celebrations
a white airplane on a runway
Turkish Airlines Once Again Proves That Nut Allergy Sufferers Really Should Think Twice Before Booking a Ticket With Them
Photo Credit: Emirates
Emirates Secures Exclusive Rights as the Only Airline to Serve Moet & Chandon, Veuve Clicquot and Dom Perignon Until 2024
a plane flying in the sky
Blind Couple Traveling With Their Baby Claim Airline Refused to Let Them Board Unless They Had a Sighted Helper With Them
a woman in a red hat
Qatar Airways Refused to Fly a Seasoned Traveller With Spina Bifida Because He Was Flying On His Own
a close up of a food container
British Airways Passenger Claims She Found a ‘Dental Implant’ in Her Meal On Flight to Dubai
a blue airplane in the sky
Southwest Airlines Backpedals On Decision to Stop Allowing Nut Allergy Sufferers to Skip Past ‘Group A’ Passengers For Free
a man and woman in uniform
Russian Flag Carrier Aeroflot Tells Passengers to Read a Book or Meditate After Sanctions Hit Inflight Streaming Services
a man in a wheelchair and a woman in a wheelchair
Delta Flight Attendants Threatened to Have TSA Remove Disabled Passenger From Plane Over Wheelchair Dispute
a group of airplanes at an airport
Emirates Tells Passengers Flying From Heathrow That They Are Banned From Taking ANY Liquids In Their Hand Luggage
seats in an airplane with windows
American Airlines Tells Flight Attendants to Start Policing Self-Upgraders to Main Cabin Extra
a row of seats in an airplane
Spanish Court Orders Flag Carrier Iberia to Limit Hand Luggage On Airbus A350 Because Overhead Lockers Are So Big
REVEALED: British Airways Plans to Switch It's Heathrow Catering In All Cabins to Upmarket Supplier DO&Co
No Food or Drink For Thousands of British Airways Passengers as Catering Operational Meltdown Continues
an airplane in the air
Air New Zealand Says Passengers Can’t Use Apple AirTags as Luggage Trackers Until 2023 at the Earliest
an airplane with a door open
British Airways Caterers Suffer ‘Unforeseen Operational Issues’ Which Mean Some Planes Have to Depart Without Food
a plane flying in the sky
Disabled Jetstar Passenger Says Staff Tried to Make Her Pay To Use an Aisle Chair, So She Dragged Herself Off Plane
a plane taking off from a runway
Airline Complaints Surge 320% With Passengers Left Frustrated Over Canceled Flights and Lost Luggage
a large white airplane taking off
Air Canada Introducing Live Inflight TV, Free WiFi, Improved Food and Luxe Acqua di Parma Amenity Kits
red and white tail fin of airplanes
Qantas Forced Into U-Turn Over Vegetarian Meal Options After Being Inundated With Complaints
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an airplane with seats and monitors
In Pictures: American Airlines Teases First Look at New Flagship Suite Seats With Privacy Doors
a woman serving food to a group of people
Qantas Comes Under Fire From Furious Vegetarians Over its ‘Penny-Pinching’ Meat Only Meals
a close up of food in a tray
No Hot Food For Passengers On Some JetBlue Flights Between New York and London Because Planes Don’t Have Enough Ovens
a plane on the tarmac
This Airline is Adding a Third Exit For Passengers to Leave the Aircraft in an Attempt to Speed Up Turnaround Times
a white and red airplane flying in the sky
Virgin Atlantic Teases New Business Class Seat and Interiors For its Upcoming A330neo Aircraft
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a room with two beds
Air New Zealand is Actually Installing Sleep Pods For Economy Class Passengers On Ultra-Long-Haul Flights
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