Passenger Experience

a plane flying in the sky
Disabled Jetstar Passenger Says Staff Tried to Make Her Pay To Use an Aisle Chair, So She Dragged Herself Off Plane
a plane taking off from a runway
Airline Complaints Surge 320% With Passengers Left Frustrated Over Canceled Flights and Lost Luggage
a large white airplane taking off

Air Canada Introducing Live Inflight TV, Free WiFi, Improved Food and Luxe Acqua di Parma Amenity Kits

red and white tail fin of airplanes
Qantas Forced Into U-Turn Over Vegetarian Meal Options After Being Inundated With Complaints
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an airplane with seats and monitors
In Pictures: American Airlines Teases First Look at New Flagship Suite Seats With Privacy Doors
a woman serving food to a group of people
Qantas Comes Under Fire From Furious Vegetarians Over its ‘Penny-Pinching’ Meat Only Meals
a close up of food in a tray
No Hot Food For Passengers On Some JetBlue Flights Between New York and London Because Planes Don’t Have Enough Ovens
a plane on the tarmac
This Airline is Adding a Third Exit For Passengers to Leave the Aircraft in an Attempt to Speed Up Turnaround Times
a white and red airplane flying in the sky
Virgin Atlantic Teases New Business Class Seat and Interiors For its Upcoming A330neo Aircraft
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a room with two beds
Air New Zealand is Actually Installing Sleep Pods For Economy Class Passengers On Ultra-Long-Haul Flights
a large airplane flying in the sky
Qantas Will Let Passengers Pay Off Flights in Small Chunks in Partnership With ‘Buy Now, Pay Later’ Provider
a blue airplane in the sky
Southwest Airlines Ends Long-Standing Resistance to In-seat Power But Don’t Expect To Be Able to Recharge On Your Next Flight
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a bed with a screen on the wall
Qantas Unveils New First Class Cabin For the World’s Longest Flights from Sydney to London and New York
a row of seats in an airplane
Lufthansa Promises Brand New ‘Top Product’ Seats in Every Cabin From First Class to Economy Beginning in 2023
a plane flying in the air
Elon Musk’s Starlink Satellite Business to Provide Inflight WiFi For Hawaiian Airlines
a plate of food on a table
British Airways Won’t Restore Pre-Pandemic Dining On Long-Haul Flights Until November
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rows of seats on an airplane
Inflight Entertainment Has Come a Long Way Since Emirates Decided to Install Seatback Television Screens 30 Years Ago
a plane flying in the air
El Al Israel Airlines Will Run Inflight Prayer Sessions On Long-Haul Flights to the United States
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a seat in an airplane
In Pictures: Finnair Unveils Brand New Business Class and Premium Economy Cabins
a plane being towed by a tow truck
British Airways Admits its Reevaluating Configuration of Flagship Airbus A350 Jets and A380’s
a woman serving a tray of drinks on an airplane
Southwest is Finally Bringing Back Onboard Booze Despite Flight Attendant Objections
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a seat in an airplane
Delta Air’s New Business Class Blanket is Made Out of 100 Recycled Plastic Bottles
a hand holding a plastic cup
Renewed Cuts Coming to American Airlines Inflight Service Because of Omicron
the tail fin of airplanes
American Airlines Flight Attendants Are Latest to Demand Omicron Inflight Service Reductions
a cup of coffee on a napkin
United’s Flight Attendants Call For Onboard Service to be Curtailed Admidst Omicron Surge
the tail fin of airplanes
American Airlines Fined For Inflicting ‘Emotional Distress’ On Two Passengers Denied Kosher Food
a man wearing face mask and white coat standing at a counter in an airplane
Emirates Closes Onboard Lounge and Suspends Pre-Departure Beverage Service On Omicron Surge
Finnair Transferring Dehli-Based Crew to OSM Aviation - Now Accepting Applications
Finnair Teases Brand New Long-Haul Cabins, Including Possible New Business Class Seat
Lufthansa's New Tableware is "Timeless, modern" and So, So Boring - But at Least it's Environmentally Friendly
Lufthansa Starts Charging Passengers for Snacks and Liquor on Long-Haul Flights
a woman standing in an airplane
British Airways Cabin Crew ‘Struggling’ as Passengers Flock Back But Staffing Levels Are Slashed
a group of people standing in an airplane
Emirates Embraces Premium Economy With Plans to Aggressively Install Seat Across Fleet
a large white airplane flying in the sky
Revealed: First Look Inside Etihad Airways’ New Airbus A350 With Brand New Business Class Suite
a woman wearing a mask holding a sign in an airplane
Southwest’s Alcohol Ban Extended Through January 2022
a man holding a plate in an airplane
British Airways Bans Hot Towel Service On All Flights in Response to COVID-19 Coronavirus Fears
Delta Air Lines Donating Over $2 Million to Red Cross in Wake of Hurricane Irma and Harvey: Operations Slowly Recovering
Delta Air Lines CEO Wades into the Reclining Airplane Seat Debate After Video Goes Viral and Divides Opinion
a large airplane flying in the sky
Passenger Onboard Virgin Atlantic Flight Spent a Week in Hospital After Breaking Ankle in Two Places During Freak Turbulence
a man and woman sleeping on an airplane
Woman Assaulted for Reclining Her Seat On American Airlines Flight But Thousands Jump to Defence of Perpetrator
RUMOUR: Etihad Airways Might Be About to Cancel or Change Dozens of Aircraft Orders
Etihad Airways Plans to Launch Subscription-Based Flying for Frequent Travellers
a seat in a plane
Lufthansa Reinvents First Class With New ‘Premium Business Class’ According to Reports
austrian airlines service
Could Airlines Be Forced to Stop Serving Hot Beverages Like Tea and Coffee Following This Court Judgement?
Nickel and Dime? SAS Takes Delivery of its First Airbus A350, Featuring a Food and Beverage Kiosk
Nickel and Dime? SAS Takes Delivery of its First Airbus A350, Featuring a Food and Beverage Kiosk
Photo Credit: TAP Air Portugal
Coca-Cola Tastes Better at 35,000 Feet When There’s Free In-Flight WiFi
High-Fashion Comfort Wear at 35,000 Feet: Dutch Airline KLM is Launching its Own Fashion Label
High-Fashion Comfort Wear at 35,000 Feet: Dutch Airline KLM is Launching its Own Fashion Label
Photo Credit: Emirates
Emirates Will Delay Launch of New Premium Economy Seat by Six Months, Will First Appear On A380
a tray of food and a drink
Air Italy Launches New Economy Dining Experience Featuring Local Flavors
a red bag with a red eye mask and a brown bag with a black strap
Virgin Atlantic Introduces the “Worlds Most Sustainable Airline Amenity Kit”
Who Would Have Thought: Iberia Reports Increased Customer Satisfaction Scores On New Plane
Who Would Have Thought: Iberia Reports Increased Customer Satisfaction Scores On New Plane
Delta Becomes Latest Airline to Embrace "Bistro Style" Dining in Long-Haul Economy
Delta Becomes Latest Airline to Embrace “Bistro Style” Dining in Long-Haul Economy
Virgin Atlantic Partners with 'Change Please' to Improve In-Flight Coffee and Combat Homelessness
Virgin Atlantic Partners with ‘Change Please’ to Improve In-Flight Coffee and Combat Homelessness
Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi - And it's Still Free
Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi – And it’s Still Free
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