Passenger Experience

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Feel Sorry For the Flight Attendants: Iberia’s New A321XLR Long-Haul Jet Features Tiny Galleys That Even Contortionists Would Struggle to Work in
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Apple AirTag Users Will Soon Be Able to Share Lost Baggage Locations Directly With 15 Major Airlines, Including Delta, United and British Airways
a large airplane on the runway

Singapore Airlines Will Spend $835 Million to Upgrade Long-Haul Planes With Next-Generation First and Business Class Seats

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Lufthansa’s Long-Delayed Allegris First Class Will Finally Debut On November 9 But You Can’t Book Tickets Yet
a cup with a spoon in it
Southwest Airlines Slashes Single-Use Plastics For Inflight Service By 50% With New Bamboo Cups and Wood Stir Sticks
a white airplane with a bowl of food on the side
British Airways is Looking to Rollback Unpopular Catering Changes After Being Deluged With Complaints From Passengers and Staff
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American Airlines is Adding Oat Milk Creamer to its Menus This Fall Following PETA Campaign
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Flight Attendants Slam British Airways’ Latest ‘Cost-Cutting’ Move to Serve Breakfast at Lunchtime
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Check Out the New Signature Interiors Coming to Delta Air Planes This Fall
Photo Credit: Delta Air Lines
Delta Air Forced to Pull Hot Meals From Flights Departing Detroit After ‘Food Safety Issue’ Identified in Catering Kitchen
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Are hot meals an important part of your day? You better not fly on one of JetBlue’s transatlantic flights
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Air France becomes latest airline to choose Elon Musk’s Starlink Wi-Fi service for fast, free inflight internet
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Emirates Reveals Plans to Send Refitted Boeing 777s With New Business Class Seats to the United States For the First Time
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United Airlines to Install Free, High-Speed Starlink Wi-Fi Across its Entire Fleet Starting in 2025
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Dutch Flag Carrier KLM Set to Finally Introduce Buy-On-Board in Short-Haul Economy
a white airplane with red writing on it
Lufthansa’s Low-Cost Short-Haul Airline Eurowings Wins Four Star Rating From Skytrax
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Norse Atlantic is Now Offering Free Carry-On Bags For Budget Conscious Long-Haul Travelers
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German Flag Carrier Lufthansa Set to Introduce Free Drinks, Including Alcohol, in Short-Haul Economy to Address Plummeting Customer Satisfaction Scores
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Qatar Airways is Introducing a Signature Caviar Service in Business Class On 13 Routes… Is Your Flight Included?
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After More Than Three Decades in Print, United Airlines is Following its Rivals And Discontinuing its Much-Loved Inflight Magazine
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Emirates Brings its A380 Business Class Seat to the Boeing 777 and With it Direct Aisle Access at Every Seat
a large airplane on a runway
British Airways Bucking Industry Trend With Plans to Reintroduce Inflight Duty Free Shopping On Select Routes
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Could British Airways Lose its Four-Star Rating Because Of its ‘Low-Cost’ Short-Haul Product, Lagging First Class Experience and ‘Poor’ Service Standards?
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Korean Air Will No Longer Serve Cup Noodles as a Mid-Flight Snack Due to Turbulence Injury Fears
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Southwest Airlines Abandons Open Seating Policy in Radical Change to its Iconic Onboard Experience
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This Airline Has Designed New Boarding Music That Won’t Irritate Flight Attendants When They Have to Listen to it On Repeat
a tv on a table
Qatar Airways Unveils its Newest Business Class Suites With Foldable TV Screens to Create New Social Spaces
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Alaska Airlines is Making a Big Push For Premium By Adding Nicer Seats to More Planes
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Qatar Airways Confirms it Will Unveil its Hotly Anticipated Qsuite ‘Next Gen’ Business Class Suite at the Farnborough Airshow
Photo Credit: Delta Air Lines
Delta Air Offering Only Vegetarian Meal Options For Thousands Of International Passengers After ‘Spoiled’ Food Scandal
food in a container and a drink on a tray
Delta Air Flight to Amsterdam Forced to Divert to New York JFK After Passengers Were Served Mouldy Food
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Korean Air Says it Will Wrap Up Cabin Service Earlier Over Rising Turbulence Fears
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JetBlue Will Stop Passengers Using Personal Privacy Doors On its New Planes Because it Doesn’t Want to Pay For Additional Flight Attendants
a plane flying over a city
Airline Passenger Discovers Blade Hidden in His Meal After He Bit Into It During San Francisco-Bound Flight
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United Airlines Looks to Monetize the Investment It Has Made in Tech With Highly Personalized Ads Delivered On Seatback Screens
red and white airplanes with a white design on the tail
Australian Flag Carrier Qantas Introduces a New Boarding Process That Should Be Pretty Familiar For International Travellers
a plane on the tarmac
This Indian Airline Will Now Allow Female Passengers to Sit Next to Other Women to Promote ‘Girl Power’
a large airplane on a runway
Qatar Airways Reveals More Details About Plans to Aggressively Install Elon Musk’s Starlink Inflight Wi-Fi Across its Fleet
a woman serving drinks on an airplane
Lufthansa Will Bring Back Free Tea and Coffee in Short-Haul Economy in Bid to Improve Customer Satisfaction Scores
a group of airplanes parked on a runway
Frontier Airlines CEO Claims There’s ‘Rampant Abuse’ of Wheelchair Services and Says Fakers Should Be Fined
a woman pouring tea into a tray on an airplane
Singapore Airlines Will No Longer Serve Meals When the Seatbelt Sign is On Following Deadly Turbulence Incident
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Iberia Releases New Details About its Airbus A321XLR Single Aisle Planes, Which Will Serve Boston and Washington DC From Madrid
an airplane with seats and a sign on the wall
Emirates Expands its Aircraft Retrofit Programme With Plans to Refit 71 More A380s and 777s With New Interiors
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Emirates Announces The First Nine Destinations For its Airbus A350, Which Will Enter Service On September 15 to This City
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Delta Air Lines May Soon Remove Irritating Rule For International Passengers Arriving in the US With a Domestic Connection
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Cathay Pacific is Asking Frequent Flyers if They’d Be Willing to Bring Their Own Cutlery to Eat in Business Class
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American Airlines Unveils its Flagship Suite Preferred Seat With More Space and Upgraded Amenities
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Aegean Airlines is Adding Lie-Flat Business Class Seats to a Small Sub-Fleet of ‘Special Purpose’ Airbus A321s
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The First Lufthansa Airbus A350 to Feature The New Allegris Business Class Cabin Will Debut On Munich to Vancouver Route On May 1
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JetBlue Adds Peak Pricing For Bag Fees, Could Now Cost $65 to Check Your First Bag During Busy Travel Periods
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