Passenger Experience

Petronas Towers skyline with tall buildings
British Airways Plots Return to Bangkok and Kuala Lumpur And Announces a Host of Passenger Pleasing Improvements
a man and woman wearing black clothes
Etihad Airways Unveils New Giorgio Armani-Designed Loungewear and Amenity Kits As Well As Fashionable Economy Totes
a plate of food on a table

This is Why ‘Dine-On-Demand’ in Business Class is More Complicated Than You Might Think

a woman holding a tray of food
Dutch Airline KLM is Using Artificial Intelligence to Reduce The Number of Meals it Loads On Flights By Guessing Which Passengers Will Miss Their Connections
a group of sandwiches and a glass of juice
Air France Introduces Cardboard Meal Boxes in Short-Haul Business Class And The Airline Claims it’s More ‘Upmarket’
a glass of wine and food on a table
Champagne House Laurent Perrier Tells British Airways it Can No Longer Serve its Prestige ‘Grand Siècle’ Cuvee to First Class Passengers
a woman sleeping in a bed
Emirates is Introducing Sleepwear and Slippers For Business Class Passengers On Long-Haul Flights
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Annoyed With Flight Attendants Plunging 787 Dreamliner Window Shades Into Darkness and Then Locking Them? Ask The Crew to Set a Range
a woman sitting in an airplane with a cup of coffee and cookies
British Airways Joins The Ranks of Airlines Offering a Non-Dairy Milk Alternative On its Flights
a plate of food on a table
British Airways Indefinitely Delays Inflight Meal Pre-Order Service Because IT Issues, Of Course
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People Are Losing Their Minds Over American Air’s New Eco-Friendly Business Class Amenity Kit
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Demand For Vegan Airline Meals Soars By 40% With Economy Passengers Most Likely to Opt For Plant-Based Food
a person holding a phone
Qatar Airways Giving 15,000 Cabin Crew iPhones Loaded With Personal Information About Passengers
emirates inflight entertainment
Emmy Award-Winning Comedy, The White Lotus Emerges as the Hottest Inflight Entertainment TV Show of 2023
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Air New Zealand Taps Elon Must’s Starlink Internet Service For High-Speed Inflight Wi-Fi On Domestic Flights
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Lufthansa Launching Task Force to Improve Customer Satisfaction With Senior Management Reshuffle
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Lufthansa Taps In-House Maintenance Team to Adapt Eagerly Awaited Allegris First Class Suites For the Boeing 747-8
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American Airlines Copies Delta With Plans to Install High-Speed Wi-Fi On Regional Jets Beginning in 2024
The Most Anticipated Seat Launch is Finally Here: The New British Airways Club World Seat
British Airways Won’t Now Complete the Rollout of its Club Suite Business Class Until the End of 2026
an airplane on the tarmac
Is British Airways Seriously Considering Rebranding its Frequent Flyer Club and Cabin Names to Appeal to New ‘Premium Leisure’ Travellers?
airplanes parked at an airport
Malaysia Airlines Finally Restores Full Onboard Catering Nearly Two and a Half Months After Suddenly Dumping Key Supplier
Is Qantas Going to Takeover Jetstar's 787 Dreamliner's and Swap Them Out for A321LR's?
Jetstar is Finally Making a Crucial Change to Get the Full Potential From its Boeing 787 Dreamliners… But Why Didn’t it Do it Before?
a row of seats on an airplane
Lufthansa Will Make Inflight Messaging Free and is Slashing the Cost of Full Streaming Wi-Fi
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Spanish Flag Carrier Iberia Becomes Second Airline To Announce it Will Retrofit Airplanes With Larger Overhead Bins to Ease Hand Baggage Woes
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Delta Air Lines Will Rollout Free High-Speed Gate-to-Gate WiFi On its Regional Aircraft Fleet Starting in 2024
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Low-Cost Long-Haul Carrier Norse Atlantic Says It Earns More in Ancillary Sales From Passengers Than Any Other Airline
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Lufthansa Will Have Brand New and Old, Less Comfortable Business Class Seats Flying On its Boeing 747s at the Same Time, Reports
a plane flying in the sky
Qatar Airways Becomes Latest Airline to Select Elon Musk’s Starlink Internet Service For Free Video Streaming Quality Inflight WiFi
a woman in a black suit holding a tablet with a man in a hat
Emirates Rolls Out New Cabin Crew iPhones and iPads For Meal Ordering and Safety Manuals
a group of cosmetic products on a table
United Airlines Rolling Out Therabody Devices Across its Polaris Lounges in Big Wellness Push
a row of seats in an airplane
Lufthansa Will Retrofit Airbus A320 Aircraft With Larger Overhead Bins And New Seats With More Legroom
Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi - And it's Still Free
Passengers More Likely to Book Flights With Airlines That Offer Inflight WiFi and Make Sacrifices For the Privilege According to New Survey
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Lufthansa Will Install New Business Class Seats On Airbus A380 Superjumbos, Airline Confirms
a white airplane with red and blue stripes flying in the sky
Malaysia Airlines Tells Passengers to Pack Their Own Food After Sacking its Catering Supplier Without Finding a Replacement First
an airplane on the tarmac
British Airways is Bringing Back Free Drinks and a Small Meal For Economy Class Passengers On These Two Short-Haul Routes
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Lufthansa Becomes the Latest Airline to Introduce an Oat Milk Alternative Onboard its Flights
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Air Canada Will Let Customers Turn Non-Refundable Fares into 100% Refundable Tickets With Hopper’s New Fintech Service
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Cathay Pacific Collabs With Plant-Forward Restaurant, VEDA by Ovolo to Create New Range of Premium Economy and Economy Meals
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Cathay Pacific Teases New Business Class Suite Which Will Rollout Next Year On Boeing 777 Fleet
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Sacré Bleu: American Airlines Has Axed Champagne in International Flagship Business Class
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British Airways Will Start Rationing Food in an Attempt to Reduce Waste But Could Passengers Go Hungry?
british airways
British Airways Introduces New Snacks in Shorthaul Economy to Accompany the Return of Free Tea and Coffee
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More Than 160,000 Passengers ‘Trade Up’ to Emirates Premium Economy in First Year of Revenue Service
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United Airlines Becomes First U.S. Carrier With Braille Signage Within the Airplane Cabin
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Lufthansa Increasing Pre-Order Meal Selection For Business Class Passengers On Long-Haul Flights From Germany
a large airplane on the runway
Passengers On 11-Hour British Airways Flight From South Africa Go Without Breakfast Because The Crew Bunks Were Broken
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Air Canada Introduces The Incredibly Instagrammable Aperol Spritz to its Inflight Drinks Menu Along With Other Trendy Additions
a man sitting in a chair eating food in a plane
Emirates Tests New Meal Pre-Order Service For Business Class Passengers On These Select Routes
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Japan Airlines Starting Clothing Hire Service So That Passengers Don’t Have to Pack So Much
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a seat in an airplane
Dutch Flag Carrier Unveils New Business Class Seats With Lightweight Doors
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