Mateusz Maszczynski is a serving international flight attendant with experience…
American Airlines has quickly moved to toughen its mandatory face mask policy in the wake of new enforcement measures announced by Delta and United Airlines. From July 29, American will now require all passengers to wear a face mask or other suitable face covering from the point they enter their departure airport right up until they arrive at their final destination and leave the airport.
The only exception to this rule is for passengers who are eating or drinking and for passengers under the age of two years old who don’t need to wear a mask or covering at all. Medical reasons are no longer included as a possible exemption for not wearing a mask and passengers who can’t wear a mask are being encouraged to stay at home.
“According to the Centers for Disease Control and Prevention (CDC) one of the best ways we can slow the spread of COVID-19 is to wear a face covering,” explained Alison Taylor, American’s chief customer officer. “Customers and team members have been clear that they feel more safe when everyone is wearing a face covering,” she continued.
“In light of this important feedback, we are expanding and enhancing our requirements onboard and at airports.”
The new rules came just hours after United announced its own plans to enforce the wearing of face masks from the moment a passenger enters the departure airport to when they exit their arrival airport. Passengers without a face mask will first be offered a complimentary mask to encourage compliance as part of the new policy that comes into effect on July 24.
Passengers who continue to flout the rules will then be offered a final warning ‘reminder card’. If that still doesn’t get the passenger to wear a mask they’ll then be denied boarding and banned from flying with United until at least the mandatory face mask rules remain in force.
Again, United is attempting to discourage passengers who claim they can’t wear a face-covering from flying at all but will allow eligible passengers to apply for pre-clearance either by contacting United before travel or on arrival at the airport. Delta has introduced a similar policy, requiring passengers who can’t wear a mask to undergo a video consultation with the airline’s doctor on arrival at the airport. The process can take up to an hour.
In June, major U.S. airlines strengthened mandatory face mask rules by threatening to ban passengers who refused to wear a mask. Yesterday, Delta chief executive Ed Bastian revealed the Atlanta-based airline had already added over 100 passengers to its ‘no-fly’ list because of face mask violations.
United has started to take the issue so seriously that it will terminate flight attendants and other employees who fail to wear a mask or don’t wear the mask properly. All three airlines have, however, failed to provide clear guidance on what masks are acceptable and how the mask should be worn – leading to some passengers using them as eye masks or “chin guards”.
Mateusz Maszczynski is a serving international flight attendant with experience at a major Middle East and European airline. Mateusz is passionate about the aviation industry and helping aspiring flight attendants achieve their dreams. Cabin crew recruitment can be tough, ultra-competitive and just a little bit confusing - Mateusz has been there and done that. He's got the low down on what really works.