Passenger Experience

a seat in a plane
Lufthansa Reinvents First Class With New ‘Premium Business Class’ According to Reports
austrian airlines service
Could Airlines Be Forced to Stop Serving Hot Beverages Like Tea and Coffee Following This Court Judgement?
Nickel and Dime? SAS Takes Delivery of its First Airbus A350, Featuring a Food and Beverage Kiosk

Nickel and Dime? SAS Takes Delivery of its First Airbus A350, Featuring a Food and Beverage Kiosk

Photo Credit: TAP Air Portugal
Coca-Cola Tastes Better at 35,000 Feet When There’s Free In-Flight WiFi
High-Fashion Comfort Wear at 35,000 Feet: Dutch Airline KLM is Launching its Own Fashion Label
High-Fashion Comfort Wear at 35,000 Feet: Dutch Airline KLM is Launching its Own Fashion Label
Photo Credit: Emirates
Emirates Will Delay Launch of New Premium Economy Seat by Six Months, Will First Appear On A380
a tray of food and a drink
Air Italy Launches New Economy Dining Experience Featuring Local Flavors
a red bag with a red eye mask and a brown bag with a black strap
Virgin Atlantic Introduces the “Worlds Most Sustainable Airline Amenity Kit”
Who Would Have Thought: Iberia Reports Increased Customer Satisfaction Scores On New Plane
Who Would Have Thought: Iberia Reports Increased Customer Satisfaction Scores On New Plane
Delta Becomes Latest Airline to Embrace "Bistro Style" Dining in Long-Haul Economy
Delta Becomes Latest Airline to Embrace “Bistro Style” Dining in Long-Haul Economy
Virgin Atlantic Partners with 'Change Please' to Improve In-Flight Coffee and Combat Homelessness
Virgin Atlantic Partners with ‘Change Please’ to Improve In-Flight Coffee and Combat Homelessness
Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi - And it's Still Free
Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi – And it’s Still Free
As a Flight Attendant, I couldn't Think of Many Things Worse Than the Airbus A321XLR
As a Flight Attendant, I couldn’t Think of Many Things Worse Than the Airbus A321XLR
Airline Etiquette: Germ Spreading Passengers Are Now More Annoying than Drunks
Airline Etiquette: Germ Spreading Passengers Are Now More Annoying than Drunks
Scandi Airline SAS Becomes Latest Carrier to Ditch In-Flight Tax Free Shopping
Scandi Airline SAS Becomes Latest Carrier to Ditch In-Flight Tax Free Shopping
Lufthansa is Equipping its Entire Longhaul Fleet with Mobile ECG Reader
Lufthansa is Equipping its Entire Long-haul Fleet with Mobile ECG Readers for Medical Emergencies
Air France May Have Served Sandwiches Contaminated with the Deadly Listeria Bacteria
Air France May Have Served Sandwiches Contaminated with the Deadly Listeria Bacteria
Emirates is Creating Soccer Stadiums in the Sky for Major League Finals
Emirates is Creating Soccer Stadiums in the Sky for Major League Finals
All Nippon Airways Wants to Consign the Interphone to History with Wearable Tech
All Nippon Airways Wants to Consign the Interphone to the History Books with Wearable Tech
a seat belts in an airplane
Lufthansa Unveils New Short-Haul Seats But the Best Bit Will Go Unnoticed By Passengers
The Big Problem With 'Bring Your Own Device' Entertainment Streaming
The Big Problem With ‘Bring Your Own Device’ Entertainment Streaming That Airlines are Ignoring
Etihad Airways Announces Major Changes to its Economy Service - But it Comes at a Price
Etihad Airways Announces Major Changes to its Economy Service – But it Comes at a Price
Etihad Will Operate a Single-Use Plastic Free Flight
Etihad Will Operate a Single-Use Plastic Free Flight to Highlight Scourge of Plastic Pollution
British Airways Dumps the Financial Times: Newspaper Rages with Half-Page Advert
British Airways Dumps the Financial Times: Newspaper Rages with Half-Page Advert
|carry-on bags are one of the largest reason for conflict onboard"
Stressful: New Overhead Bins Aren’t Going to End the Drama Over Carry-On Bags
The Blurring Line Between First and Business Class: Air Italy Launches 'Dine On Demand'
The Blurring Line Between First and Business Class: Air Italy Launches ‘Dine On Demand’
The Most Anticipated Seat Launch is Finally Here: The New British Airways Club World Seat
The Most Anticipated Seat Launch is Finally Here: The New British Airways Club World Seat
FIRST LOOK: British Airways Reveals Tantalising Preview of New Club World Seat
FIRST LOOK: British Airways Reveals Tantalising Preview of New Club World Seat
Singapore Airlines Doubles Down On "Wellness" with COMO Shambhala Collaboration
Singapore Airlines Doubles Down On “Wellness” with COMO Shambhala Collaboration
Cameras Hidden in Your Seatback Screen WILL Improve Passenger Experience Claims Trade Group
Hidden Seat Back Cameras WILL Improve Passenger Experience Claims Aviation Trade Group
Air Canada Latest Airline to be Caught in an Overbooking Scandal: Did it Deceive Passengers?
Air Canada Latest Airline to be Caught in an Overbooking Scandal: Did it Deceive Passengers?
Norwegian Becomes First Airline to Offer Free WiFi Across the Atlantic
Norwegian Becomes First Airline to Offer Free WiFi Across the Atlantic
Norwegian Becomes Latest Low-Cost Airline to Dump Oakland International Airport
Norwegian No Longer Fly to Oakland International Airport from London Gatwick: Other Flight Changes On the Way
Iberia Steps Up On-Board Recycling Efforts But Are International Aviation Rules The Real Problem?
Iberia Steps Up On-Board Recycling Efforts But Are International Aviation Rules The Real Problem?
Etihad is First Middle East Airline to Launch Premium Economy Cabin - Kind Of...
Etihad is First Middle East Airline to Launch Premium Economy Cabin – Kind Of…
Oh Dear: Passenger (and Journalist) Falls Foul of Saudia's Very Opaque Dress Code
Oh Dear: Travel Expert (and Journalist) Falls Foul of Saudia’s Very Opaque Dress Code
Lufthansa's Yearly Oktoberfest Celebrations See the Return of Fresh Draft Beer After a 50-Year Hiatus
Lufthansa’s Yearly Oktoberfest Celebrations See the Return of Fresh Draft Beer After a 50-Year Hiatus
The Majority of Flight Attendants Think Emotional Support Animals Have a "Negative" Impact On Air Travel
The Majority of Flight Attendants Think Emotional Support Animals Have a “Negative” Impact On Air Travel
OPINION: Is it Finally Time for British Airways to Reinvent Itself?
OPINION: Is it Finally Time for British Airways to Reinvent Itself?
Airline Passengers Have Built An Economy Which is Larger Than Belgium's National Annual GDP
Airline Passengers Have Built An Economy Which Could Compete With Norway’s National Annual GDP
Norwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger ExperienceNorwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger Experience
Norwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger Experience
Airline Economy Food That Actually Looks and Tastes Good: These Airlines Are Experimenting with a 'Trayless' Service
Airline Economy Food That Actually Looks and Tastes Good: These Airlines Are Experimenting with a ‘Trayless’ Service
a group of travel bags
Airline Amenity Kits: Are They a Wasteful and Unnecessary Luxury Which Are Ripe for Disruption?
a group of people walking on a runway with an airplane
Ever Been Stuck On an Unbearably Hot Plane? The 2Hot2Cold App is Designed to Build the Case for New Rules
a woman sitting in a chair in a plane
SOURCES: Emirates is Making More Cuts to Onboard Service – Pursers May Even be Axed
a group of people in an airplane
Campaigners Call for International Criminal Inquiry into ‘Aerotoxic Syndrome’
VIDEO: Over 175,000 Starbucks employees watched this video to combat racial bias – Should airlines follow suit?
Should More Airlines Follow Starbuck's Lead With "Anti-Bias" Training for Flight Attendants?
Should More Airlines Follow Starbuck’s Lead With “Anti-Bias” Training for Flight Attendants?
Victims of In-Flight Sexual Assault: Trust Your Gut, Don't Take Sleeping Pills and Keep the Armrest Down at all Times
Victims of In-Flight Sexual Assault: Trust Your Gut, Don’t Take Sleeping Pills and Keep the Armrest Down at all Times
Buying A Flight Isn't All About Getting The Lowest Price, Is It? New App Allows Premium Airlines To Stand Out
Buying A Flight Isn’t All About Getting The Lowest Price, Is It? New App Allows Premium Airlines To Stand Out
DOWNLOAD OUR SIX FREE CABIN CREW RESUME TEMPLATES
Categories