When Emirates first announced they would be introducing a video interview as part of their cabin crew recruitment process, we initially thought only shortlisted candidates would have the opportunity to take part. It turns out we were wrong and instead…
Interview Questions
Tell Me About a Time You Sold a Product or Service
While some full-service airlines such as Qantas have decided to ditch in-flight shopping, including Duty-Free all together, for many others onboard sales are still a very important ancillary revenue stream. No more so than for low-cost carriers such as easyJet,…
The Etihad Cabin Crew Assessment Day: How to Pass the Random Question Test
Etihad’s cabin crew Assessment Day’s are generally regarded as some of the most professionally run in the Middle East. Most candidates, whether successful or not, leave an Etihad Assessment Day with a positive experience – they feel like they’ve had…
If You Could Change One Thing On An Airplane, What Would It Be?
This is becoming an increasingly popular interview question but one which might not immediately make sense – after all, you’re applying for the role of Cabin Crew, not an aircraft designer. But recruiters have found that the best Cabin Crew…
What Would You Find Most Challenging About This Role?
How well do you know yourself? And how much have you considered the downsides and challenges of being cabin crew? It’s one thing to explain what qualities you have that make you a good candidate but no one is going…
What Is Your Biggest Flaw?
This is such a classic of an interview question and yet it’s been used so often it’s become a bit of a joke. However, there’s a really good reason why this question still crops up in interviews and if you…
What Are You Most Looking Forward to in This Role?
Ah, the glamour of being cabin crew! You get to fly around the world, stay in Five Star hotels, strut your stuff in a designer uniform and just think of the travel perks you’ll get. No doubt, these are fantastic…
Tell Me About a Time You Dealt With a High Pressure Situation
Most flight attendants will go the majority of their career’s without having to deal with a major emergency and high-pressure situations really don’t happen all that often. Most of the time, you’ll be concentrating on your normal service delivery and…
Explain a Time Someone Told You Do Something You Knew Was Wrong
How would you react if your boss or coworker asked you to do something that you knew was wrong? Would you simply do what they asked you to do for the easy life? Or maybe just go along with it…
Tell Me About a Time You Received Feedback You Disagreed With
This is becoming an increasingly popular interview question and it tests your ability to both receive feedback and constructively talk with a colleague or manager. The recruiter will expect you to have a real life example, so you’ll need to…
Tell Me About a Cultural Difference You Dealt With
Today, more and more of us live in multicultural societies – we’re surrounded by people from different cultures who have diverse faiths, traditions and are of different nationalities than our own. It’s a wonderful thing and it goes to show…
Tell Me About a Time You Made a Mistake
Everyone makes mistakes. That’s just the way things are – nobody’s perfect and even when you try your hardest things can still go wrong. But here’s the thing – this question isn’t about the mistake you made but the way…
Tell Me About a Time You Went Above and Beyond for a Customer
Most airlines don’t require candidates to have prior Cabin Crew experience but they nearly always expect some form of previous customer service experience. And this is a classic Customer Service question that you’re likely to face. One that you should…
Tell Me About a Time You Broke a Rule
On the face of it, this seems like a really devious question. The potential to say the wrong thing is huge. But don’t worry, the recruiter isn’t asking this question in an attempt to see you fail. There’s a very…
Why Do You Want to Become Cabin Crew?
On the face of it, this seems like a fairly easy question – and one that you are sure to be asked. Everyone has their own personal reasons why they want to become Cabin Crew. It might be because you…
What Do You Think the Role of Cabin Crew is?
I don’t think I have ever been in a Cabin Crew interview where the recruiter hasn’t asked this question. Unlike competency and behavioural based questions this one looks at three other (but very important) aspects: Your knowledge of the role. Your desire for wanting…
