Passenger Experience

a plane flying in the sky
Blind Couple Traveling With Their Baby Claim Airline Refused to Let Them Board Unless They Had a Sighted Helper With Them
a woman in a red hat
Qatar Airways Refused to Fly a Seasoned Traveller With Spina Bifida Because He Was Flying On His Own
a close up of a food container

British Airways Passenger Claims She Found a ‘Dental Implant’ in Her Meal On Flight to Dubai

a blue airplane in the sky
Southwest Airlines Backpedals On Decision to Stop Allowing Nut Allergy Sufferers to Skip Past ‘Group A’ Passengers For Free
a man and woman in uniform
Russian Flag Carrier Aeroflot Tells Passengers to Read a Book or Meditate After Sanctions Hit Inflight Streaming Services
a man in a wheelchair and a woman in a wheelchair
Delta Flight Attendants Threatened to Have TSA Remove Disabled Passenger From Plane Over Wheelchair Dispute
a group of airplanes at an airport
Emirates Tells Passengers Flying From Heathrow That They Are Banned From Taking ANY Liquids In Their Hand Luggage
seats in an airplane with windows
American Airlines Tells Flight Attendants to Start Policing Self-Upgraders to Main Cabin Extra
a row of seats in an airplane
Spanish Court Orders Flag Carrier Iberia to Limit Hand Luggage On Airbus A350 Because Overhead Lockers Are So Big
REVEALED: British Airways Plans to Switch It's Heathrow Catering In All Cabins to Upmarket Supplier DO&Co
No Food or Drink For Thousands of British Airways Passengers as Catering Operational Meltdown Continues
an airplane in the air
Air New Zealand Says Passengers Can’t Use Apple AirTags as Luggage Trackers Until 2023 at the Earliest
an airplane with a door open
British Airways Caterers Suffer ‘Unforeseen Operational Issues’ Which Mean Some Planes Have to Depart Without Food
a plane flying in the sky
Disabled Jetstar Passenger Says Staff Tried to Make Her Pay To Use an Aisle Chair, So She Dragged Herself Off Plane
a plane taking off from a runway
Airline Complaints Surge 320% With Passengers Left Frustrated Over Canceled Flights and Lost Luggage
a large white airplane taking off
Air Canada Introducing Live Inflight TV, Free WiFi, Improved Food and Luxe Acqua di Parma Amenity Kits
red and white tail fin of airplanes
Qantas Forced Into U-Turn Over Vegetarian Meal Options After Being Inundated With Complaints
9
an airplane with seats and monitors
In Pictures: American Airlines Teases First Look at New Flagship Suite Seats With Privacy Doors
a woman serving food to a group of people
Qantas Comes Under Fire From Furious Vegetarians Over its ‘Penny-Pinching’ Meat Only Meals
a close up of food in a tray
No Hot Food For Passengers On Some JetBlue Flights Between New York and London Because Planes Don’t Have Enough Ovens
a plane on the tarmac
This Airline is Adding a Third Exit For Passengers to Leave the Aircraft in an Attempt to Speed Up Turnaround Times
a white and red airplane flying in the sky
Virgin Atlantic Teases New Business Class Seat and Interiors For its Upcoming A330neo Aircraft
7
a room with two beds
Air New Zealand is Actually Installing Sleep Pods For Economy Class Passengers On Ultra-Long-Haul Flights
a large airplane flying in the sky
Qantas Will Let Passengers Pay Off Flights in Small Chunks in Partnership With ‘Buy Now, Pay Later’ Provider
a blue airplane in the sky
Southwest Airlines Ends Long-Standing Resistance to In-seat Power But Don’t Expect To Be Able to Recharge On Your Next Flight
5
a bed with a screen on the wall
Qantas Unveils New First Class Cabin For the World’s Longest Flights from Sydney to London and New York
a row of seats in an airplane
Lufthansa Promises Brand New ‘Top Product’ Seats in Every Cabin From First Class to Economy Beginning in 2023
a plane flying in the air
Elon Musk’s Starlink Satellite Business to Provide Inflight WiFi For Hawaiian Airlines
a plate of food on a table
British Airways Won’t Restore Pre-Pandemic Dining On Long-Haul Flights Until November
5
rows of seats on an airplane
Inflight Entertainment Has Come a Long Way Since Emirates Decided to Install Seatback Television Screens 30 Years Ago
a plane flying in the air
El Al Israel Airlines Will Run Inflight Prayer Sessions On Long-Haul Flights to the United States
11
a seat in an airplane
In Pictures: Finnair Unveils Brand New Business Class and Premium Economy Cabins
a plane being towed by a tow truck
British Airways Admits its Reevaluating Configuration of Flagship Airbus A350 Jets and A380’s
a woman serving a tray of drinks on an airplane
Southwest is Finally Bringing Back Onboard Booze Despite Flight Attendant Objections
4
a seat in an airplane
Delta Air’s New Business Class Blanket is Made Out of 100 Recycled Plastic Bottles
a hand holding a plastic cup
Renewed Cuts Coming to American Airlines Inflight Service Because of Omicron
the tail fin of airplanes
American Airlines Flight Attendants Are Latest to Demand Omicron Inflight Service Reductions
a cup of coffee on a napkin
United’s Flight Attendants Call For Onboard Service to be Curtailed Admidst Omicron Surge
the tail fin of airplanes
American Airlines Fined For Inflicting ‘Emotional Distress’ On Two Passengers Denied Kosher Food
a man wearing face mask and white coat standing at a counter in an airplane
Emirates Closes Onboard Lounge and Suspends Pre-Departure Beverage Service On Omicron Surge
Finnair Transferring Dehli-Based Crew to OSM Aviation - Now Accepting Applications
Finnair Teases Brand New Long-Haul Cabins, Including Possible New Business Class Seat
Lufthansa's New Tableware is "Timeless, modern" and So, So Boring - But at Least it's Environmentally Friendly
Lufthansa Starts Charging Passengers for Snacks and Liquor on Long-Haul Flights
a woman standing in an airplane
British Airways Cabin Crew ‘Struggling’ as Passengers Flock Back But Staffing Levels Are Slashed
a group of people standing in an airplane
Emirates Embraces Premium Economy With Plans to Aggressively Install Seat Across Fleet
a large white airplane flying in the sky
Revealed: First Look Inside Etihad Airways’ New Airbus A350 With Brand New Business Class Suite
a woman wearing a mask holding a sign in an airplane
Southwest’s Alcohol Ban Extended Through January 2022
a man holding a plate in an airplane
British Airways Bans Hot Towel Service On All Flights in Response to COVID-19 Coronavirus Fears
Delta Air Lines Donating Over $2 Million to Red Cross in Wake of Hurricane Irma and Harvey: Operations Slowly Recovering
Delta Air Lines CEO Wades into the Reclining Airplane Seat Debate After Video Goes Viral and Divides Opinion
a large airplane flying in the sky
Passenger Onboard Virgin Atlantic Flight Spent a Week in Hospital After Breaking Ankle in Two Places During Freak Turbulence
a man and woman sleeping on an airplane
Woman Assaulted for Reclining Her Seat On American Airlines Flight But Thousands Jump to Defence of Perpetrator
RUMOUR: Etihad Airways Might Be About to Cancel or Change Dozens of Aircraft Orders
Etihad Airways Plans to Launch Subscription-Based Flying for Frequent Travellers
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