With an average Tripadvisor score of just three stars, the budget Florida-based airline Spirit isn’t the kind of carrier you’d associate with great service. Yes, Spirit might offer low-prices – after all, it is the self-proclaimed home of the ‘bare fare’ – but do you really think that its flight attendants are going to go out of their way to help you? Well, do we have a surprise for you.
A Middle School student from Pennsylvania took a library book loaned from her school on vacation to Florida but accidentally left the book on her Spirit Airlines flight back home. When she realised her mistake she thought she’d have to pay a fine for losing the book – and then she got called into the Principle’s office.
Surely this was the moment she would be reprimanded for her mistake?
Actually, no. Instead, the Principle had the library book – and all because Spirit Airlines flight attendant Jamie Patzer had not only found the book on the airplane but then went out of her way to return it to Springton Lake Middle School. A note from the flight attendant accompanied the book:
“I wanted to return it to your library to help the student who checked it out avoid any fines or discipline,” it read.
“I believe by the time I found the book, it literally travelled thousands of miles across the country multiple times — what a story it could tell!”
REUNITED! What a kind gesture by an employee of @SpiritAirlines. One of our students left behind a library book during a recent trip. After 1000s of miles, the book arrived home today @SpringtonLakeMS. Thanks, Jamie! #KindnessMatters pic.twitter.com/MhlreIJS2w
— Dr. Robert Salladino (@SpringtonLakeMS) April 3, 2019
Principle Dr Robert Salladino publicly thanked the flight attendant via a Tweet and before you know it the story had gone viral. It’s a good news day.
Mateusz Maszczynski honed his skills as an international flight attendant at the most prominent airline in the Middle East and has been flying throughout the COVID-19 pandemic for a well-known European airline. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centric stories. Always keeping an ear close to the ground, Matt's industry insights, analysis and news coverage is frequently relied upon by some of the biggest names in journalism.