Dutch flag carrier KLM has opened an investigation into allegations that employees shared inappropriate messages with one another in which they discussed coworkers and which could amount to unwanted sexual behavior, racism, bullying, and harassment.
In a statement, the Amsterdam-based carrier said its security department had called in external digital experts to help it investigate an allegation that employees had been involved in so-called ‘cross-border behavior’ through the shared digital messages.
“KLM is committed to a safe and pleasant work environment and does not tolerate inappropriate behavior. If the investigation reveals that such conduct or other inappropriate behavior has occurred, measures will be taken,” the airline said in a statement on Thursday.
“Our primary concern is now for colleagues who are currently experiencing, or have previously experienced inappropriate conduct,” the statement continued. “They can contact a team of KLM experts, to file a complaint or to receive help if needed. Each complaint will be handled carefully and confidentially.”
KLM did not provide any further details about the nature of the complaint or how many employees might be involved – either as victims or perpetrators.
It appears, however, that the investigation may reveal lots more victims who are yet to come forward.
In 2023, KLM prevailed in a court battle with a former veteran Captain who was fired by the airline over allegations he had “regularly and seriously misbehaved” towards crew members, as well as ground staff and even passengers.
Over the course of 20 years, the Captain was accused of serious inappropriate behavior, including allegations of sexual assault, stalking, physical threats of violence, and intimidating behavior.
In one incident, a flight attendant alleged that she had been raped by the pilot, but after complaining to KLM, the Captain was only suspended for a week before being allowed to return to work.
After the allegations came to light in 2022, KLM initially organized coaching sessions for the pilot before deciding to terminate him with a severance payment of €190,000. The Captain then attempted to sue KLM in a bid to win a much bigger payout but ultimately lost the court battle.
