American low-cost airline Spirit is most known for its rock bottom self-proclaimed ‘Bare Fares’ and stripped back offering rather than industry-leading customer service but the Florida-based airline really went above and beyond when it rescued a stranded family from the Turks and Caicos Islands over the weekend. They even got their very own private Airbus A319 jet to fly them safely home to Puerto Rico.
The family of three were recently flying with Spirit from Puerto Rico to Philadephia when their 4-year-old daughter started having a seizure. Flight attendants immediately offered First Aid, putting the young child on oxygen before a decision was taken to divert the plane to Providenciales on the Turks and Caicos Islands for further medical treatment.
Once on the ground, the child and family were rushed to the hospital but the Spirit Airlines flight departed without them to complete the journey to Philadephia. At this point, the family realised they were stuck on the Turks and Caicos – they didn’t have passports and because of the COVID-19 pandemic regularly scheduled flights between the Providenciales and the United States have been suspended.
Thankfully, Spirit decided not to abandon the family like it could have done and instead got permission to charter one of its planes to rescue the family and fly them back home to Puerto Rico. And with scheduled flights suspended, of course, they were the only passengers on the 145-seater aircraft.
Mateusz Maszczynski honed his skills as an international flight attendant at the most prominent airline in the Middle East and has been flying throughout the COVID-19 pandemic for a well-known European airline. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centric stories. Always keeping an ear close to the ground, Matt's industry insights, analysis and news coverage is frequently relied upon by some of the biggest names in journalism.